NHTSA Complaint #10133799 — 1998 PORSCHE BOXSTER

I HAD JUST RETURNED TO MY CAR AT A LOCAL SHOPPING CENTER, THE SKY HAD BEGUN TO LOOK AS IF A STORM WAS APPROACHING AND I DECIDED TO PUT UP MY CONVERTIBLE TOP. THE TOP WOULD NOT GO UP, SO I PROCEEDED HOME IN HOPES THAT I WOULD BEAT THE IMPENDING BAD WEATHER HOME. NEEDLESS TO SAY IT BEGAN TO STORM AND MY VEHICLE AND MYSELF WERE SOAKED. I WAS TERRIFIED AS I COULD BARELY SEE TO DRIVE. FORTUNATELY I MADE IT HOME BEFORE MY CAR CONKED OUT. I CALLED MY INSURANCE COMPANY AND WAS INSTRUCTED TO HAVE MY DISABLED VEHICLE TOWED TO THE PORSCHE DEALER. IT WAS THEN EVALUATED BY THE SERVICE TECHNICIAN, AND HE FOUND THAT A RELAY AND MOTOR HAD FAILED. THE DESIGN INVOLVES TWO RELAYS, ONE FOR THE LEFT SIDE AND ONE FOR THE RIGHT SIDE. THE LEFT SIDE FAILED AND WOULD NOT ALLOW THE CONVERTIBLE TOP TO COME UP. IN ADDITION TO THE MOTOR/ AND OR RELAY FAILURE IT CAUSED THE COWLING COVERING THE TOP TO JAM AND TORCHED IT, SO THAT IT BECAME FURHER DAMAGED. THE INSURANCE COMPANY AGREED TO PAY FOR THE DAMAGE CAUSED BY THE WATER, BUT NOT THE MECHANICAL FAILURE THAT CAUSED THAT. THE DEALER INFORMED US THAT THE MOTOR AND RELAY WERE NOT REPLACEABLE AS PORSCHE HAD REDESIGNED THE SYSTEM, BECAUSE OF THIS PROBLEM, SO THAT BOTH SIDE WOULD BE RAISED AT THE SAME TIME. THEIR SOLUTION WAS TO REPLACE THE SYSTEM AT A COST OF APPROXIMATELY $2200.00 DOLLARS. I CONTACTED PORSCHE NORTH AMERCA, CUSTOMER COMMITMENT DEPARTMENT TO SEE IF THERE WERE ANY RECALLS AND THEY INDICATED THERE WAS NOT. THEY INSTRUCTED ME TO CONTACT THE SERVICE MANAGER AND HE COULD LIKEWISE CONTACT THE REGIONAL LEVEL TO SEE IF PORSCHE WILL TAKE RESPONSIBILITY FOR THIS REPLACEMENT AND COST OF UPGRADING TO THE SAFER DESIGN FIX. THEY REFUSED. MY ARGUMENT IS THAT THIS IS A SAFETY ISSUE. I COULD HAVE BEEN INJURED IF I HAD NOT BEEN ABLE TO NAVIGATE HOME IN THIS STORM, (BELIEVE ME, IT WASN'T EASY).