NHTSA Complaint #10133662 — 2003 NISSAN MURANO

AFTER USING MY 2003 NISSAN MURANO IN THE MORNING TO TAKE MY ONE DAUGHTER TO SCHOOL, MY YOUNGER DAUGHTER & I RETURNED HOME FOR AN APPOINTMENT. AFTERWARD, WE GOT BACK IN THE CAR TO RUN ERRANDS. UPON STARTING THE CAR, THE BATTERY WARNING LIGHT AND BRAKE WARNING LIGHT BOTH ILLUMINATED. ASSUMING THAT THIS WASN'T GOOD, WE PROCEEDED TO THE DEALERSHIP TO FIGURE OUT WHAT WAS WRONG. ABOUT 1 MILE AWAY FROM THE DEALERSHIP, THE CAR DIED ON US AND - THANKFULLY - WE COASTED INTO A GAS STATION. I PLACED A CALL DIRECTLY TO THE DEALERSHIP TO INFORM THEM OF THE SITUATION AND THEY RESPONDED QUITE QUICKLY - FOR WHICH I WAS GRATEFUL AS MY MONTH-OLD DAUGHTER WAS WITH ME IN THE CAR AND WITHOUT A/C IT WOULD HAVE GOTTEN QUITE WARM. MY COMPLAINT ISN'T WITH THE SERVICE I RECEIVED, BUT WITH THE FACT THAT I WAS NOT INFORMED OF THIS RECALL UNTIL AFTER THE PROBLEM OCCURRED WITH MY CAR. EVEN UPON BRINGING THE CAR TO THE DEALERSHIP, NO ONE INFORMED ME THAT THERE WAS AN ISSUE WITH THE ALTERNATOR (I.E., THE RECALL) UNTIL AFTER THE REPAIR WORK HAD BEEN PERFORMED. AND WE DIDN'T RECEIVE AN OFFICIAL NOTICE FROM NISSAN UNTIL ONE WEEK AFTER THE INCIDENT.