NHTSA Complaint #10133375 — 2002 CHEVROLET VENTURE

DT: 2002 CHEVROLET VENTURE. CONSUMER IS HANDICAPPED AND HAS TO DRIVE LEFT FOOTED. WITHIN THE FIRST YEAR OF OWNING THE VENTURE OPENED LEFT SLIDING MANUAL DOOR AND THE DOOR FELL OFF THE TRACKS AND FELL ONTO THE CONSUMER. THIS WAS IN NOVEMBER OF 2002. CONSUMER'S BROTHER PUT THE DOOR BACK ON THE TRACKS AND SLED IT AS FAR AS IT WOULD GO, BUT WOULD NOT CLOSE. DROVE THE VAN TO DEALERSHIP, THEY SAID THEY FIXED IT. CONTINUED TO HAVE DOOR PROBLEMS, AND VEHICLE HAS BEEN IN AND OUT OF THE DEALERSHIP. AUGUST OR SEPTEMBER OF 2004, THE DOOR FELL OFF AGAIN. STOPPED AND HAD HELP PUTTING IT BACK ON. TOOK IT BACK TO DEALERSHIP, THEY SAID THEY FIXED IT AGAIN. THEN, THE SLIDING DOOR OVERLAPPED THE DRIVERS DOOR, PINING THE CONSUMER IN VEHICLE. TOOK BACK TO DEALERSHIP AND THIS TIME IT WAS OUT OF WARRANTY, AND CONSUMER HAD TO PAY TO HAVE IT FIXED. CURRENTLY, THE WINDOW WAS MOVING FROM THE WIND THAT WAS COMING AROUND THE DOOR. CALLED THE MANUFACTURER, AND I TOLD THEM THAT DOOR NEEDED TO BE FIXED AGAI. CURRENTLY, THE CAR WAS PARKED IN CONSUMER'S DRIVEWAY AWAITING REPAIRS. THE RIGHT DOOR WAS NOW SHOWING THE SAME PROBLEMS, THE DEALERSHIP CHANGED THE RIGHT DOOR MODULE DUE TO A RECALL. THIS FIXED THE RIGHT DOOR. THE DOOR HAS NO HANDLES TO BE ABLE TO SHUT THE DOOR ,AND CONSUMER MUST SLIDE THE DOOR USING THE WINDOW, AND THIS WAS UNSAFE. THE DEALERSHIP PUT NEW SEAT BELTS IN BECAUSE THEY SAID THE SEAT BELTS WERE CAUSING THE DOOR PROBLEM . THE NEW SEAT BELTS DO NOT RETRACT. THE SEAT LATCH BY THE RIGHT REAR DOOR BROKE, COULD NOT MOVE THE SEAT IN ANY WAY. ABOUT 2 MONTHS AGO, WHILE DRIVING STOPPED AT A STOP SIGN AND SMELLED GAS. THE O RING HAD A DEFECT THAT CAUSED THIS, ACCORDING TO THE DEALERSHIP. *AK