NHTSA Complaint #10133085 — 1998 FORD CLUB WAGON

VIN FMRE11LXWHC14619 1998 FORD VAN CLUB WAGON V8 TRITON ENGINE 5.4 LITER- SPARK PLUG BLOW OUT. HAD THE VEHICLE TOWED TO MCCOY AND MILLS FORD 700 WEST COMMONWEALTH, FULLERTON CA 92832 WORK ORDER 985469 APPRX DATE FEB 11,2005 CUSTOMER #WHC14619. FORD DEALER SERVICE DEPT. QUOTED A REPAIR FEE FOR HEAD REPLACEMENT OF MINIMUM $3500. FOR BLOW OUT OF SPARK PLUG AND CYLINDER DAMAGE. WHEN MS. MABRY INQUIRED OF THE COST FOR THE ENTIRE NEW ENGINE REPLACEMENT AS OPPOSED TO ONLY ONE CYLINDER REPAIR, THE RESPONSE WAS--A MINIMUM OF $5600. FAILURE AND ITS CONSEQUENCES: SINCE VEHICLE OWNER MABRY DID NOT HAVE $3500 , THEN MABRY AGAIN PAID ANOTHER TOWING SERVICE TO TOW VEHICLE TO MABRY A DISTANCE OF APPROX 150 MILES (A VERY EXPENSIVE TOWING FEE). THE THIRD TOWING WAS TO A REPAIR SHOP 25 APPX MILES FROM SHY LANE. PARTIAL TOWING FEES $250 CASH AND $128 CASH TO 3 GUYS TOWING, FULLERTON CA. THE REPAIR OF #3 SPARK PLUG CYLINDER DAMAGE, IGNITION COIL, HELICOIL. THE REPLACED PARTS WERE SAVED. APPROXIMATE COSTS OF THREE TOWING SERVICES, VEHICLE REPAIR, OVERNIGHT STAY WAITING FOR REPAIR ESTIMATE FROM MILLS FORD AND ULTIMATE VEHICLE REPAIR, TAXI TRIPS TO FROM AND TO FINAL REPAIR STOP APPROX $1100.00. *JB