NHTSA Complaint #10133013 — 2002 LINCOLN LS

I HAVE HAD PROBLEMS WITH THE WINDOW MECHANISM IN MY LINCOLN LS. SEVERAL DEALERSHIP SERVICE CENTERS INFORMED ME THAT A LOT OF THE LINCOLNS WERE HAVING THE SAME PROBLEM WITH A FAULTY WINDOW MECHANISM BUT THEY WOULD NOT COVER IT BECAUSE THE CAR WAS OUT OF WARRANTY. I SPOKE TO FORD AND THEY AGREED THAT BECAUSE OF THE FAULTY MECHANISM THEY WOULD FIX THE WINDOW FOR A DISCOUNT. I PAID 40 DOLLARS FOR A 270 DOLLAR REPAIR. RECENTLY THE CAR HAS HAD THE SAME PROBLEM WITH THE FAULTY WINDOW MECHANISM. I BROUGHT IT TO THE DEALERSHIP EXPECTING IT TO BE COVERED THE SAME AS THE LAST TIME. THEY TOLD ME THEY COULD NOT COVER THE COST OF THE WINDOW AGAIN. I CONTACTED FORD WHO TOLD ME THEY DON'T KNOW ABOUT THE PROBLEMS WITH THE FAULTY WINDOW MECHANISMS. THIS PROBLEM CAUSED DAMAGE TO THE INSIDE OF THE CAR AND MAKES THE CAR VULNERABLE TO BREAK INS. I AM UNABLE TO FEEL SAFE IN THE CAR NOW BECAUSE THE WINDOW WILL NOT ROLL ALL THE WAY UP. I WOULD LIKE AN INVESTIGATION INTO THIS ISSUE FOR MYSELF AND ALL THE OTHER LINCOLN OWNERS HAVING THE SAME PROBLEM. *NM