NHTSA Complaint #10132888 — 2000 DODGE INTREPID

DT: THE CONTACT OWNS A 2000 DODGE INTREPID. THE VEHICLE HAS A KNOCKING NOISE COMING FROM THE ENGINE. THE CONTACT HAD THIS PROBLEM BEFORE. THE FIRST TIME THE DEALERSHIP HAD TO REPLACE THE ENGINE. IT WAS DONE UNDER WARRANTY. THEY KEPT CAR FOR ONE MONTH AND TOOK PICTURES OF THE CAR, AND DID NOT SUPPLY THE CONTACT WITH A RENTAL CAR. CURRENTLY, THE ENGINE NEEDED TO BE REPLACED AGAIN. WARRANTY EXPIRED, AND THE CONTACT WILL HAVE TO PAY FOR IT. THE DEALERSHIP DID NOT KNOW WHY THE ENGINE HAD TO BE REPLACED EXCESSIVELY. THE DEALERSHIP WILL NOT LOOK AT THE VEHICLE BECAUSE THE WARRANTY EXPIRED. THE DEALERSHIP DID NOT TELL HER THAT THEY PUT A NEW ENGINE IN BEFORE SHE HAD TO CONTACT CHRYSLER, AND THEY TOLD HER THEY REPLACED IT. THE FIRST TIME CAR BROKE DOWN AT 45,000 MILES, AND THEY ONLY GAVE HER 1 YEAR WARRANTY. NOW AT 54,000 MILES THE ENGINE NEEDED TO BE REPLACED AGAIN. THE CAR WAS OVER WARRANTY AND MILEAGE, BUT NEW ENGINE HAS NOT BEEN IN THAT LONG AND DID NOT HAVE A LOT OF MILES ON IT.*AK