NHTSA Complaint #10132634 — 2001 FORD FOCUS

DT:THE CONTACT OWNS A 2001 FORD FOCUS LX. THE IGNITION KEY WOULD NOT TURN IN THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALERSHIP , AND WHEN THE CONTACT GOT THE BILL IT WAS $500, INCLUDING TOWING. THIS INCIDENT HAPPENED TWICE IN NOVEMBER 2003. IGNITION SWITCH WAS REPLACED UNDER WARRANTY, AND AGAIN ON AUGUST 8, 2005 IGNITION SWITCH FAILED. THE REPAIR INVOICE FOR AUGUST 8, 2005 STATED DIAGNOSTIC KEY WILL NOT TURN IN IGNITION, NECESSARY TO REMOVE STEERING BEZELS, REMOVE IGNITION SWITC TO DRILL LOCK CYLINDER, REMOVE GUTS AND HOUSING. ALSO, IT WAS NECESSARY TO CODE NEW LOCK CYLINDER AND INSTALL IT. THIS COST $257.00. THE FIRST TIME IT WAS TTHE DEALERSHIP THEY REPLACED THE IGNITION SWITCH CYLINDER. THE COST $103.66 AND THE TOWING WAS $85.00 . THE SECOND TIME ALL THIS WAS OUT OF POCKET, BUT THE FIRST TIME IT WAS REPLACED UNDER WARRANTY. *AK THE CONSUMER WAS REIMBURSED $195, 50% OF THE PARTS AND LABOR. *NM