NHTSA Complaint #10131923 — 2003 MITSUBISHI ECLIPSE

I GOT IN MY CAR TO GO SOMEWHERE, SHUT THE DOOR, AND THE SUNROOF COMPLETELY SHATTERS. I WENT TO THE DEALERSHIP (AN ACTUAL MITSUBISHI DEALERSHIP AS OPPOSED TO THE DEALERSHIP WHERE I PURCHASED MY VEHICLE WHICH WAS A CHEVY DEALERSHIP) WHERE THE MANAGER SAID HE HAD NEVER HEARD OF THIS AND THAT IT SHOULDN'T BE COVERED BY WARRANTY BECAUSE IF IT WERE FAULTY GLASS THEN IT WOULD HAVE HAPPENED MUCH SOONER. I RESPONDED BY ASKING IF THAT IS TRUE, THEN ALL OTHER WARRANTY ISSUES HAPPEN RIGHT AWAY AND NOT OVER TIME? IF SO, THEN WHY HAVE WARRANTIES THAT LAST FOR YEARS? HE SEEMED UPSET THAT I WOULD QUESTION HIM ABOUT IT AND SAID THAT EVEN IF I CALLED CUSTOMER SERVICE THAT IT WOULD NOT BE REPLACED BY THE COMPANY UNDER WARRANTY. I ALSO BROUGHT TO HIS ATTENTION THE LIABILITY ISSUED ASSOCIATED WITH SHATTERING SUNROOFS THAT COULD BE SOMETHING ALONG THE LINES OF BRIDGESTONE/FORD. I HAVE RESEARCHED THIS ISSUE AND FIND SEVERAL OTHERS HAVE HAD THE SAME ISSUES DATING BACK TO THE EARLY 90'S WITH THE 3000GT. HOW CAN I GET THE COMPANY TO REPLACE THIS? *NM