NHTSA Complaint #10131459 — 1997 JEEP WRANGLER ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

Complaint Details

ODI Number	10131459
Vehicle	1997 JEEP WRANGLER
Component	ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Date of Incident	August 2, 2005
Date Filed	August 3, 2005
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

I AM IN THE PROCESS OF REPLACING THE EXHAUST MANIFOLD ON MY 1997 JEEP WRANGLER FOR THE SECOND TIME. THE FIRST ONE FAILED AT APPROX 55K MILES (OUT OF WARRANTY) AND CHRYSLER JEEP CUSTOMER SERVICE DENIED EXISTENCE OF A PROBLEM WITH THE EXHAUST SYSTEM, IN SPITE OF NUMEROUS REPORTS OF MANIFOLD FAILURE ON MANY INTERNET AUTOMOTIVE SITES. THE REPLACEMENT PART WAS SUPPOSEDLY REDESIGNED TO PREVENT RECURRENCE OF THE PROBLEM, BUT IT HAS NOW FAILED (MILEAGE IS NOW 110K, SO THESE ARE 55K PARTS!) AND MUST ALSO BE REPLACED. THE MECHANIC STATED THAT THE REPLACEMENT PARTS JUST CRACK IN A "NEW SPOT". CHRYSLER JEEP HAS BEEN TOTALLY UNRESPONSIVE TO WHAT IS OBVIOUSLY AN ENGINEERING FLAW IN THEIR PRODUCT, AND STICKING THEIR CUSTOMERS WITH THE BILL AND ANY RESULTING SAFETY ISSUES! NOT A GREAT WAY TO BUILD YOUR CUSTOMER BASE! *NM

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