NHTSA Complaint #10130796 — 2001 DODGE DURANGO

DT: THE CONSUMER WAS COMPLAINING THAT AFTER RECALL #04V596000 WAS FIXED. THE VEHICLE HAD TO BE REALIGNED. CONSUMER WAS UPSET THAT HE HAD TO PAY FOR ALIGNMENT. THE MANUFACTURER SHOULD HAVE PAID FOR THIS, AND IT SHOULD BE INCLUDED IN THE RECALL EXPENSES. THE RECALL WAS ON THE UPPER BALL JOINTS ON BOTH SIDES OF THE FRONT SUSPENSION. THE OWNER HAD THE RECALL FIXED ON 7-27-05. THE CONSUMER DID NOT HAVE ENOUGH MONEY TO PAY THE EXTRA CHARGE. HE WILL HAVE THIS FIXED AND GO BACK TO A MECHANIC FOR ANOTHER REALIGNED. THE CONSUMER WAS GOING TO DO THIS AT A LATER DATE. CALLED THE MANUFACTURER, AND THEY SAID THAT THE REALIGNMENT WASN'T SOMETHING THAT THEY WERE CONCERING. THEY WERE ONLY CONCERNED WITH THE RECALL. *AK