NHTSA Complaint #10130548 — 2004 FORD F-350 SD

DT: CONSUMER STATED 2004 FORD F350 SUPER DUTY WAS HAVING ELECTRICAL SURGE PROBLEMS. CONSUMER WAS COMPLAINING TO DEALERSHIP THAT VEHICLE HAD SURGE PROBLEMS FOR THE PAST YEAR AND A HALF. THE DEALER SAID THAT THEY COULD NOT DUPLICATE THE PROBLEM. DEALER DID UPDATED THE COMPUTER SOFTWARE AND THE TRUCK RAN SOME WHAT BETTER AFTER THAT. THE PROBLEM CAME BACK AFTER A WEEK, AND WENT BACK TO HAVING COMPUTER SURGES. THE TRUCK WAS IN THE DEALERSHIP FOR REPAIRS ON THIS ISSUE FIVE TIMES. SAME RESULT, THE TRUCK WOULD WORK FOR A LITTLE WHILE, THEN BACK TO THE SAME SURGING PROBLEMS WHICH HAVE BEEN INTERMITTENT. THE MANUFACTURER HAS BEEN CONTACTED 5 TO 6 TIMES. FORD HAS NOT HELPED IN RESOLVING THIS ISSUE. THE LEMON LAW HAS BEEN LOOKED INTO BY THE CONSUMER. THE LEMON LAW WAS DENIED BY THE STATE. CONSUMER HAD ASKED FORD TO INVESTIGATE THIS PROBLEM. FORD SAID THAT THEY HAD NO RECALLS OR ANYTHING ELSE ON THE TRUCK. AS OF JULY 27, THE TRUCK STALLED IN THE MIDDLE OF THE ROAD. THE TRUCK HAD TO SIT FOR AROUND 15 MINUTES BEFORE IT WOULD START OWNER COULD ACTUALLY DRIVE IT. THE TRUCK RAN YESTERDAY FOR 3 MILES AND STARTED STALLING AGAIN, TWICE YESTERDAY, 7-29-2005. THE OWNER PARKED THE TRUCK AND CALLED A TOW TRUCK TO COME AND GET IT. THE OWNER RECEIVED NHTSA RECALL 05V270000 ON 7-27-2005 AND NHTSA 05V270000 ON THE ELECTRICAL SYSTEM. *AK