NHTSA Complaint #10130398 — 2003 HARLEY-DAVIDSON FLHTCUI ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

Complaint Details

ODI Number	10130398
Vehicle	2003 HARLEY-DAVIDSON FLHTCUI
Component	ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
Date of Incident	June 12, 2005
Date Filed	July 28, 2005
Mileage	12,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

RECEIVED WARRANTY RECALL LETTER IN APRIL 04. BIKE WAS SERVICED @ DEALER(TWIN CITIES HD, LAKEVILLE, MN) ON 5/11/05 ODOM. @ 2213, I ALSO REPORTED THIS TO HD CUSTOMER SERVICE IN MILWAUKEE (REFERENCE SERVICE #297379). ON 6/05/05 I HAD THE 10,000 MILE CHECK COMPLETED @ THE DEALER (TWIN CITIES HD, LAKEVILLE, MN) PER MFG RECOMMENDATIONS. ON JUNE 12TH, 2005 WHILE RIDING THE BIKE I HAD COMPLETE POWER FAILURE AND WAS ABLE TO PULL TO SIDE OF ROAD, ODOM. @10,800. BIKE RESTARTED AFTER A FEW MINUTES. I CALLED DEALER (TWIN CITIES HD) AND MADE APPOINTMENT FOR SERVICE. DEALER COMPLETED SERVICE ON 6/16/05 STATING THAT THEY COULD NOT FIND PROBLEM , THEY CHARGED ME $63 TO GET MY BIKE BACK. ON JULY 17TH, 2005 I HAD A COMPLETE POWER FAILURE AGAIN WHILE RIDING WITH MY SPOUSE, I WAS ABLE TO PULL TO SIDE OF ROAD. BIKE RESTARTED AFTER A FEW MINUTES. I IMMEDIATELY DROVE TO THE DEALER AND ASKED FOR THEM TO SERVICE THE BIKE FOR THIS FAILURE. THE BIKE IS IN THE SHOP 3 DAYS NOW, THEY HAVE TEST DROVE IT AND SAID THEY CAN NOT FIX THE PROBLEM "BECAUSE IT IS A GHOST" I AGAIN REPORTED THE ISSUE TO HD CUSTOMER SERVICE IN MILWAUKEE, THEY STATED THEY WOULD CALL DEALER AND HELP THEM SOLVE PROBLEM, THIS HAS NOT OCCURRED PER THE DEALER SERVICE MANAGER. *NM

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