NHTSA Complaint #10130353 — 1997 PONTIAC TRANS SPORT

I WAS TURNING THE STEERING WHEEL TO THE LEFT TO PARALLEL PARK NEXT TO THE CURB, THEN I HEARD A LOUD POP NOISE. WHEN I WENT TO TURN THE STEERING WHEEL TO THE RIGHT IT BEGAN VERY HARD TO TURN THE WHEEL. AFTER LEAVING THE STORE AND FROM THAT POINT ON EVERY ATTEMPT I MADE TO MAKE A RIGHT TURN, IT WAS EXTREMELY DIFFICULT. AFTER ARRIVING HOME I NOTICED LEAKING COMING FROM UNDER MY VAN. I CALLED THE LOCATION PONTIAC DEALERSHIP ABOUT THE MY STEERING PROBLEM AND THEY INDICATED THAT THE VAN HAD BEEN SERVICED FOR A RECALL IN FEBRUARY OF 2003 FOR THE RACK AND PINION RECALL SOMETHING RELATED TO THE STEERING. SO I CHECKED THE INTERNET FOR THE RECALL AND IT MENTIONED THE SAME EXACTLY PROBLEMS THAT I WAS HAVING NOW. I CALLED THE DEALERSHIP BACK AND THEY SAID THAT THE RECALL WAS ALREADY DONE ONCE. I TOLD THEM IT IS DOING THE SAME EXACTLY THING, AND WHEN I WENT TO CHECK THE STEERING ONE MORE TIME I NOTICED A HUGE PUDDLE UNDER MY VAN OF REDDISH BROWN FLUID. COME TO FIND OUT IT WAS TRANSMISSION LEAKING AND WHEN I TURN THE ENGINE ON THE FLUID CAME POURING OUT LIKE A FAUCET. I CONTACTED A TRANSMISSION SHOP TO TAKE A LOOK AT MY VAN AND THE MECHANIC TOLD ME THAT THE AXLE WAS PULLED OUT OF THE TRANSMISSION BY THE STEERING SYSTEM. THE MECHANIC ALSO MENTIONED THAT HE HAS DONE QUITE A FEW OF THESE SAME EXACTLY KIND OF MINI-VAN WITH THE SAME EXACTLY PROBLEM. HE SAID THAT HE KNEW EXACTLY HOW THE FIX THIS PROBLEM BECAUSE HE DOES IT QUITE OFTEN. THE REPAIR COSTED $1,800.00 DOLLARS AND THE MECHANIC TOLD ME NOW I NEED TO TAKE BACK TO THE DEALER TO HAVE THEM REPAIR THAT RACK AND PINION AGAIN. NOW THIS HAS ME VERY UPSET, I'M SO MAD ABOUT THIS BECAUSE THIS DEFINITELY SOUNDS LIKE A MANUFACTURE PROBLEM AND I SHOULD NOT HAVE TO PAY FOR THIS. I SENT THE VAN TO KARCO TRANMISSIONS IN LANCASTER, CALIFORNIA WHERE I LIVE AND THE PHONE NUMBER IS 661-723-1164. THIS DOES NOT MAKE ANY SENSE TO ME, SO THIS IS WHY I AM FILING THIS COMPLAINT.