NHTSA Complaint #10129809 — 1999 TOYOTA SIENNA

WHEN I NOTICED THAT THE HORN DID NOT WORK, I WENT TO MY NEAREST TOYOTA SERVICE AGENCY. HOWEVER, THEY TOLD ME THAT THE HORN WAS FUNCTIONAL AND THAT THE PROBLEM WAS A WEAR IN THE SYSTEM. THIS WORN OUT PART IS SUPPOSEDLY BETWEEN THE ROD OF THE WHEEL AND THE HORN, WHICH NO LONGER MAKES THE PROPER CONNECTION. AND YET, THIS CONNECTION IS SUITABLY RENDERED FROM THIS WORN OUT PART WHEN THE STEERING WHEEL IS COMPLETELY TURNED TO EITHER SIDE. THEY ESTIMATED A $1000 CHARGE TO FIX THIS MATTER. THEIR CONCLUSION WAS BASED ON THE FACT THAT THIS ISSUE COULD NOT BE SIMPLY REPLACED. THEY MENTIONED THAT THE ONLY REMEDY WAS TO CHANGE THE WHOLE SYSTEM. PERSONALLY, I CANNOT BELIEVE THAT IT''S SO EXPENSIVE TO FIX THIS DEFICIENCY. SOMETHING AS MINISCULE AS A BAD CONNECTOR SHOULD NOT IMPACT THE WHOLE SYSTEM UNLESS IT''S A MANUFACTURING DEFECT. BECAUSE OF THE SIMPLE FACT THAT MY HORN IS ONLY USED RARELY AND THE WAY THE MECHANICS REACTED TO THE PROBLEM, I FIND THAT THIS IS MOSTLY ''A SIENNA PROBLEM''.