NHTSA Complaint #10129634 — 2001 FORD EXPEDITION

DT: THE CRUISE CONTROL WENT OUT, THE MEMBRANE BROKE. THE BRAKE FLUID FILLED THE SERVO OF THE CRUISE CONTROL. IT WAS FROM THE BROKEN MEMBRANE ON THE CRUISE CONTROL SWITCH. DEACTIVATION SWITCH WAS LEAKING, CRUISE CONTROL SERVO WAS FULL OF FLUID. THAT WAS THE STATEMENT FROM THE INVOICE. THE CONSUMER NOTICED THE CRUISE CONTROL STOPPED WORKING, LAST WEEK. THE FORD WAS CALLED, AND THEY TOLD CONSUMER TO CHECK THE DEACTIVATION SWITCH. AT THAT POINT, THE CONSUMER NOTICED THE DEACTIVATION SWITCH WAS FULL OF FLUID. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, AND THE PART WAS ON BACK ORDER. THE DEACTIVATION SWITCH WAS CHANGED, AND THE CRUISE CONTROL WILL NOT WORK UNTIL THE SERVO WAS INSTALLED. THE VEHICLE WAS 2001 FORD EXPEDITION. IT WAS COSTING THE CONSUMER $516 TO FIX THIS $21 PART.*AK