NHTSA Complaint #10129630 — 2005 FORD F-350 SD

DT: THE VEHICLE IS A 2005 FORD F350. THE BRAKES FAILED MULTIPLE TIMES. ONCE WHEN THE CONSUMER WAS DRIVING SHE WENT TO SLOW DOWN AT A TRAFFIC LIGHT AND THE VEHICLE WOULD NOT STOP. THE CONSUMER SAID THAT THE ONLY WAY SHE COULD KEEP FROM HITTING ANOTHER VEHICLE WAS TO HONK THE HORN. THE VEHICLE HAS BEEN IN THE DEALERSHIP 10 TIMES, AND THE DEALERSHIP REPLACED THE MASTER CYLINDER 3 TIMES. THE CONSUMER STATED THAT SINCE SHE HAS OWNED THE VEHICLE IT HAS BEEN IN THE REPAIR SHOP AT LEAST 25 DAYS. THE DEALERSHIP HAS TRIED TO ASSIST HER. SHE FELT THAT THERE WAS SOME KIND OF PROBLEM WITH THE ELECTRICAL SYSTEM. THE PROBLEMS OCCURRED OFF AND ON. WHEN SHE CONTACTED THE MANUFACTURER, THEY GAVE HER A HARD TIME. THEY HAVE NOT HELPED HER AT ALL. THEY TOLD THE DEALER THAT THEY WOULD NOT BUY BACK THE VEHICLE. THE CONSUMER USED THE VEHICLE FOR BUSINESS, AND BECAUSE OF THE BRAKE PROBLEM IT HAS CAUSED HER TO LOSE A LOT OF BUSINESS. SHE KEPT LEAVING THE VEHICLE AT THE DEALER, AND COULD NOT USE IT FOR DAYS AT A TIME. ALSO, THERE WERE OTHER PROBLEMS WITH THE VEHICLE. *AK