NHTSA Complaint #10129328 — 1997 FORD CONTOUR

DT: 01S22 FORD RECALL. CONSUMER HAD RECALL WORK DONE . DEALER SHOULD HAVE REPLACED THE HEATER BLOWER SWITCH AND A WIRE JUMPER HARNESS. DEALER COMPLETED WORK ON MARCH 15, 2002. DEALER IWAS MIKE SHAD FORD IN JACKSONVILLE, FLORIDA. LAST TUESDAY JULY 12, 2005 THE WIRE JUMPER HARNESS CAUGHT ON FIRE WHILE CONSUMER WAS DRIVING VEHICLE ON SIDE STREET, GLENWOOD AVE., AT NIGHT. FLAMES SHOT UP FROM WHERE WINDSHIELD WIPERS WERE LOCATED. FLAME LASTED A COUPLE SECONDS THEN WERE GONE. CONSUMER PULLED OVER, CONTACTED FIRE DEPARTMENT, AND HAD VEHICLE TOWED TO A DEALERSHIP. DEALER DON JENKINS FORD IN SUQUAY, NORTH CAROLINA. CONSUMER CONTACTED INSURANCE COMPANY AND THEY SAID IT WAS A DEFECT SO THEY WOULD NOT PAY. CONSUMER FOUND ON NHTSA WEBSITE THAT FORD OFFERED A WARRANTY ON THIS RECALL OF 10 YEARS FROM ORIGINAL DATE OF SALE OR 150,000 MILES. WHEN SHE CONTACTED FORD THEY TOLD HER THAT WARRANTY WAS ONLY 100,000 MILES AND NHTSA WEBSITE INFORMATION WAS INCORRECT. FORD WILL NOT FIX VEHICLE FOR CONSUMER. *AK