NHTSA Complaint #10128630 — 2003 SATURN ION

AT THE TIME MY SATURN WAS INVOLVED IN AN ACCIDENT IT WAS UNDER 30,000 MILES AND STILL UNDER WARRENTY. I WAS DRIVING ON A BUSY HIGHWAY AND MY ACCELERATOR GOT STUCK. AT THE TIME I COULD NOT SEE WHAT WAS HOLDING DOWN MY ACCELERATOR. IT WAS A PIECE OF PANEL THAT CAME OFF PARTIALLY THAT WAS HOLDING THE ACCELERATOR REALLY HARD AND IT WAS STUCK MAKING MY PEDAL STUCK ALMOST ALL THE WAY TO THE FLOOR. I TRIED TO SLOW THE CAR DOWN WITH BOTH FEET ON THE BREAKS AND THE EMERGENCY BREAK TO NO AVAIL. I DIDN'T TURN THE IGNITION OFF BECAUSE I HAD CARS ON ALL SIDES OF ME GOING 50-70 MPH. IT WAS WHEN I CAME TO A RED LIGHT THAT I REALIZED MY CAR WASN'T GOING TO STOP AND I HAD NO OTHER CHOICE BUT TO HIT AN SUV AND MY CAR KEPT TRYING TO ACCELERATE AND PUSH THE SUV OUT OF THE WAY. THAT IS WHEN I TURNED OFF THE IGNITION. I HAD TO TURN OFF THE IGNITION BEFORE ANOTHER ACCIDENT OCCURRED. THE SUV WAS DAMAGED. MY CAR WAS DAMAGED. I HAVEN'T BEEN ABLE TO GET MY CAR FIXED BECAUSE I AM WAITING FOR SATURN TO ACKNOWLEDGE THE MANUFACTURING DEFECT WHICH CAUSED THE ACCIDENT, SO THAT THEY COULD LEND ME A RENT-A-CAR WHILE IT IS IN THE SHOP. BUT, I CANNOT GET THEM TO GIVE ME A CALL TO MAKE AN APPOINTMENT TO GET MY CAR IN THE SHOP OR SUPPLY A RENT-A-CAR. A FORENSIC INVESTIGATOR INSPECTED MY CAR ON FRIDAY AND AGREES THAT I DIDN'T CAUSE THE ACCIDENT. HE SUPPLIED THE INFORMATION TO SATURN AND STILL THREE DAYS LATER I CAN'T EVEN GET A COURTESY CALL. THE ACCIDENT WAS ON JUNE 16, 2005. I COULDN'T GET THEM TO CALL ME TO SPEAK ABOUT WHAT MY OPTIONS WERE UNTIL THE WEEK OF JULY 1, 2005. THEN AN INVESTIGATOR JULY 8, 2005. THEY HAVE NOT MADE ONE EFFORT TO WORK WITH ME ABOUT GETTING THE CAR INTO THE SHOP. THEY HAVE NOT GIVEN ME THE TIME OF DAY TO MAKE AN APPOINTMENT WITH A SATURN SHOP LOCATION TO GET MY CAR FIXED AND SO THAT THEY COULD SUPPLY A RENT-A-CAR.