NHTSA Complaint #10128451 — 1992 PLYMOUTH LASER

DT: CONSUMER STATES THAT THERE IS A RECALL FOR THE TRANSFER CASE IN HIS VEHICLE. THE RECALL NUMBER GIVEN BY THE DEALER IS 13781167. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR TWO WEEKS AGO AND THE DEALER INDICATED THAT THEY WOULD REPAIR IT INITIALLY. THE REPAIR WAS SCHEDULED TO BE COMPLETED LAST WEEK. HOWEVER TODAY THE DEALER CALLED TO SAY THE VEHICLE RECALL WOULD NOT BE HONORED. THE VEHICLE OWNER CALLED CHRYSLER AND WAS TOLD THEY WOULD NOT MAKE THE REPAIR BECAUSE THE TRANSFER CASE HAD BEEN REDESIGNED. THE VEHICLE OWNERS SON WAS DRIVING THE VEHICLE ON A DIRT ROAD AT 10 TO 15 MPH AND THE WHEELS LOCKED. THIS OCCURRED TWO WEEKS AGO AND THE VEHICLE WAS THEN TAKEN INTO THE SHOP FOR THE RECALL REPAIR AFTER THE RECALL WAS SEEN ONLINE. TWO YEARS THE PREVIOUS OWNER HAD THIS RECALL WORK COMPLETED AND THE PAPERWORK INDICATED THAT IT SHOULD STILL BE UNDER WARRANTY. *NM