NHTSA Complaint #10128148 — 2005 STARCRAFT ALLSTAR

DT: 2005 STARCRAFT HOMESTEAD RANCHER, TRAVEL TRAILER, THE CONSUMER WAS TRAVELING FROM SOUTH CAROLINA BACK TO MICHIGAN, WHILE IN VIRGINIA THE CONSUMER HAD NOTICED THAT THE TONGUE OF THE TRAILER WAS STARTING TO BEND, AFTER GOING ABOUT 40 MILES DOWN THE ROAD THE TRAILER HAD STARTED TO DROP IN THE FRONT, THE TONGUE STARTED TO CRACK ALONG THE PART THAT CONNECTED TO THE TRAILER, THE CONSUMER HAD CONTACTED THE INSURANCE COMPANY WHO HAD THE TRAILER TOWED TO A STORAGE LOT, THE CONSUMER HAD TAKEN PICTURES OF THE TRAILER. THE CONSUMER HAD TAKEN THE TRAILER TO THE DEALERSHIP WHERE IT WAS PURCHASED. THE DEALER CONTACTED THE MANUFACTURER. THE CONSUMER BELIEVES THAT THE MANUFACTURER HAS ANOTHER COMPANY PRODUCING THE TRAILER FOR THEM, STARCRAFT HAS CONTACTED THAT COMPANY, THE CONSUMER IS UNSURE OF THE COMPANY S NAME. THE DEALER TOLD THE CONSUMER THAT THEY WOULD REPLACE THE TONGUE ON THE TRAILER, THE TRAILER SHOULD EITHER BE ON THE WAY TO BE REPAIRED OR CURRENTLY AT THE DEALERSHIP, THERE WERE NO PROBLEMS WITH THE TONGUE OF THE TRAILER WHEN THE CONSUMER HAD STARTED ON THEIR TRIP, THE CONSUMER DOES NOT FEEL THAT THIS WILL MAKE THE TRAILER SAFE, THE CONSUMER HAD PURCHASED THE TRAILER NEW, THIS WAS THE FIRST TRIP THE CONSUMER HAD TAKEN THE TRAILER ON. *AK *NM