NHTSA Complaint #10127863 — 1995 FORD CONTOUR

1995 FORD CONTOUR. RECALL 99M03 (UNDERHOOD WIRING HARNESS) WAS COMPLETED BY FORD DEALERSHIP OCTOBER 2000. IN 2003 AND SINCE, CHECK ENGINE LIGHT COMES ON, ABS LIGHT COMES ON, BLOWS FUSES RANDOMLY, FINALLY THE STEERING COLUMN STARTED SMOKING AND THE WIRING CAUGHT FIRE. AFTER INSPECTION, IT APPEARS FORD ONLY REPLACED PART OF THE WIRING HARNESS ON THE RECALL, NOT THE ENTIRE HARNESS AS THE INVOICE SHOWS. PART OF THE WIRING APPEARS IN VERY GOOD SHAPE, WHILE SOME SECTIONS OF THE HARNESS ARE FRAYED, INSULATION IS FALLING OFF, AND BARE WIRE IS EXPOSED. IF THIS IS THE NORM AND NOT JUST AN INDIVIDUAL INCIDENT, IT IS A VERY MISLEADING AND DANGEROUS DECEPTION. IT WOULD APPEAR THEY ONLY PATCHED A PROBLEM THAT WAS, FOR SAFETY'S SAKE SUPPOSE TO BE REPLACED. THE INVOICE THAT WAS PROVIDED WHEN REPAIRS WERE DONE, DOES INDICATE THAT THE ENTIRE HARNESS WAS, IN FACT REPLACED. THE BOTTOM LINE IS, FORD HAS FAILED TO REPAIR WHAT CAN POTENTIALLY BE A VERY DANGEROUS PROBLEM. THEY ONLY PATCHED THE PROBLEM. NOW THE ONLY OPTION AVAILABLE TO THE CONSUMER IS TO REPLACE THE ENTIRE HARNESS, BECAUSE FORD DOES NOT MAKE SECTIONS OF THE HARNESS AVAILABLE. THE WIRING HARNESS ON AN AUTOMOBILE IS NOT SOMETHING THAT AN OWNER SHOULD HAVE TO BE CONCERNED WITH FAILING. OF ALL THE AUTOMOBILES THAT CURRENTLY RESIDE IN SALVAGE YARDS, MOST OF WHICH ARE CONSIDERABLY OLDER THAN A 1995 CONTOUR, I WOULD SUSPECT THAT A VERY SMALL PERCENT ARE THERE BECAUSE OF A WIRING HARNESS FAILURE. I STILL HAVE THE ENTIRE HARNESS, PHOTOS OF THE HARNESS, AND THE INVOICE WHERE THE WORK WAS DONE. THE VEHICLE WILL NOT RUN UNTIL THE ABS SECTION IS REPLACED. AS I STATED BEFORE, THE ONLY WAY TO REPAIR THE CAR IS TO PURCHASE THE ENTIRE HARNESS FROM FORD, WHICH I HAVE NOT YET BEEN ABLE TO DO. IF THIS WAS COMMON PRACTICE, FORD NEEDS TO GO BACK AND REPLACE THE SECTIONS THAT WERE NOT REPLACED. AFTER ALL THAT IS WHAT THE INVOICE SHOWS THEY DID. THANK YOU FOR YOUR TIME.