NHTSA Complaint #10127747 — 1999 DODGE DURANGO

MY 99 DODGE DURANGO 4X4 HAS HAD VIBRATIONS AND NOISE IN THE FRONT FROM WHEN I PURCHASED. THE DODGE DEALER EARLIER TOLD ME THERE WERE NO RECALLS OR HIDDEN WARRANTIES ON THIS PRODUCT, VIN# [XXX]. MY GOODYEAR DEALER, INSPECTED MY DODGE AND SHOWED ME THAT MY UPPER AND LOWER BALL JOINTS WERE BAD (( MOVING OVER 1/2 IN)) HE SAID TAKE IT TO YOUR DEALER, BECAUSE THIS IS NOT RIGHT. DODGE DEALER ALSO SAID THAT BOTH RIGHT AND LEFT, UPPER AND LOWER BALL JOINTS WERE BAD AND ALSO THAT THE HUBS AND WHEEL BEARINGS. WERE BAD, AND NEEDED TO BE REPLACED FOR MY SAFETY. I CALLED DIAMLER CHRYSLER CORP. AND ASKED IF THEY WOULD COVER THIS MFG PROBLEM. I WAS GIVEN CLAM #13756706. THE CUSTOMER SERVICE PERSON SAID THEY WOULD NOT COVER THIS PROBLEM BECAUSE MY VIN # NOT COVERED BY THE UPPER & LOWER BALL JOINT RECALL. I COULD NOT BELIEVE THIS WOULD NOT BE COVERED, BECAUSE WHEN I LOOKED UP MY 99 DURANGO ON YOUR SITE ON COMPLAINTS, I SAW OVER 500 SIMILAR CASES FOR 99 DURANGO, WITH BALL JOINT AND STEERING PROBLEMS. DODGE SAID 99 NOT PART OF RECALL. I THINK THE U.S GOV. NEEDS TO TELL DODGE TO INCLUDE IN RECALL ALL THE DODGE DURANGO WITH THIS PROBLEM, PLEASE LOOK OUT FOR THE SAFETY OF THE AMER. PEOPLE AND NOT ALOW CHRYSLER CORP GET AWAY WITH THIS SAFETY PROBLEM. I FEEL THE AMER PEOPLE SHOULD NOT NEED TO GET THE COURTS INVOLVED WHEN WE HAVE AN AGENCY THAT SHOULD PROTECT THE AMER. PEOPLE FROM DEFECTIVE PRODUCTS. I HOPE THIS BALL JOINT PROBLEM ETC. DOES NOT BECAME ANOTHER "FORD - FIRESTONE" SITUATION. DODGE SAID THEY NEED TO HEAR FROM YOU BEFORE THEY CAN DO A RECALL ON 1999 DODGE DURANGO'S, (( WITH OVER 500 COMPLAINTS OF SIMILAR PROBLEMS, HOW MANY MORE DO YOU NEED!!)) I LIVE IN THE WASHINGTON, D.C. AREA AND WHEN I DRIVE I-495 BELTWAY I HOPE YOU ARE NOT THEIR WHEN MY FRONT WHEELS FALL OFF BECAUSE OF BAD BALL JOINTS. PLEASE DO YOUR DUTY AND RECALL ALL DODGE DURANGO 1998 AND UP FOR UPPER & LOWER BALL JOINTS, STEERING ETC. PLEASE DO YOUR JOB AND PROTECT ME AND MY FAMILY.*JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A