NHTSA Complaint #10127688 — 2004 VOLVO XC70

ON 6/29/2005, I WAS DRIVING MY 2004 VOLVO C70 ON A FOUR LANE ROAD WHEN SUDDENLY THE ENGINE RACED AND THEN ALL GAUGES WENT DEAD. THE STEERING WHEEL LOCKED, THE BRAKES LOCKED AND I HAD ABSOLUTELY NO CONTROL OF MY VEHICLE. FORTUNATELY, AT THAT MOMENT THERE WERE NO CARS AROUND ME AND SOMEHOW AFTER 5-10 SECONDS, I WAS ABLE TO GET MY CAR OFF THE ROAD. I WAS VERY FRIGHTENED THAT SERIOUS INJURY AND OR DEATH TO MYSELF OR SOMEONE ELSE MIGHT HAVE BEEN CAUSED. I CONTACTED ROAD SERVICE AND HAD THE CAR TOWED TO VOLVO OF TAMPA, FLORIDA. THE FOLLOWING DAY I RECEIVED A CALL FROM THE SERVICE DEPARTMENT STATING THAT THEY HAD CHECKED THE COMPUTER AND THEN TEST DROVE THE VEHICLE ABOUT 20 MILES, BUT FOUND NOTHING WRONG. I WAS TOLD I COULD PICK UP MY CAR. I HAD A DISCUSSION WITH CHRIS IN THE SERVICE DEPARTMENT STATING THAT I WAS PETRIFIED TO GET BEHIND THE WHEEL AGAIN. I QUESTIONED HOW THE PROBLEM WAS RESOLVED AND RECEIVED NO ACCEPTABLE EXPLANATION. I TOLD HIM I WOULD BE OUT OF TOWN UNTIL 7/5/05 AND THAT HE NEEDED TO DISCUSS THE SITUATION WITH THE SERVICE MANAGER. TODAY, 7/6/05 I RECEIVED A CALL FROM ERIC, A MANAGER AND WAS TOLD THE SAME THING. I AGAIN EXPLAINED HOW FRIGHTENED I WAS AND TOLD HIM THAT I WOULD LIKE ANOTHER VEHICLE TO DRIVE WHILE THIS SITUATION WAS BEING RESOLVED. ERIC TOLD ME ABSOLUTELY NOT. HE STATED THAT THERE IS "NO DEFECTIVE COMPONENT". HE TOLD ME THAT HE WOULD TEST DRIVE THE CAR AND CALL ME BACK. I HAVE NOT SPOKEN WITH HIM AGAIN AT THIS TIME. I HAD COMPLAINED PREVIOUSLY ABOUT SHAKING AND ENGINE RACING AND THE PROBLEM STILL HAS NOT BEEN RESOLVED. BECAUSE OF ALL THE PROBLEMS I HAVE HAD WITH THIS VEHICLE I HAVE NOT DRIVEN IT MORE THAN ABSOLUTELY NECESSARY. WITH THIS MOST RECENT, POSSIBLE LIFE THREATENING SITUATION I WANT VOLVO TO BUY THIS VEHICLE BACK. I WILL NOT RISK MY LIFE OR THE LIFE OF OTHERS. I BELIEVE THIS VOLVO CONTAINS SERIOUS DEFECTS THAT POSE THE POTENTIAL FOR LOSS OF LIFE AND/OR SERIOUS INJURY TO MYSELF, MY FAMILY AND ANYONE ELSE ON THE HIGHWAY.