NHTSA Complaint #10127673 — 1989 PONTIAC GRAND PRIX

DT: THE CONSUMER TOOK THE VEHICLE TO A LOCAL SERVICE DEALER AND INQUIRED ABOUT RECALLS. THE DEALER INFORMED THE CONSUMER THERE WAS A RECALL, NHTSA CAMPAIGN 00V189000. THE VEHICLE WAS AT DEALER FOR AN ALIGNMENT. WHEN THEY TRIED TO FIX THE RECALL THEY FOUND THAT THE CRADLE FRAME WAS RUSTED, AND THEY REFUSED TO DO THE RECALL REPAIRS. CONSUMER THEN SPOKE WITH THE SERVICE MANAGER AND HE WAS RUDE. CONSUMER THEN ASKED TO SPEAK WITH THE MANUFACTURER AND WAS TOLD THAT THE DEALERSHIP WAS THE ONE TO MAKE THE DETERMINATION WHETHER RECALL WORK WOULD BE DONE. CONSUMER THEN CALLED GM ON HIS OWN, AND WAS TOLD TO TAKE THE VEHICLE TO ANOTHER DEALERSHIP. HE CALLED THAT DEALERSHIP, AND WAS TOLD THEY COULD LOOK AT VEHICE NEXT WEEK ON JULY 11. THEY SAID THEY RAN INTO SITUATIONS LIKE THIS, AND THE CRADLE SUB FRAME NEEDED TO BE REPLACED AT CONSUMER'S EXPENSE. *AK