NHTSA Complaint #10127533 — 1998 HYUNDAI ELANTRA

DT: CONSUMER PURCHASED TWO SETS OF FIRESTONE SUPREME TIRES FOR TWO DIFFERENT VEHICLES. ALL EIGHT TIRES HAD TREAD SEPARATION, EACH OCCURRED AT DIFFERENT TIMES. DEALER ONLY HONORED THE WARRANTY FOR THE FIRST SEVEN TIRES. THE LAST TREAD SEPARATION CAUSED THE VEHICLE TO BE TOTALED, CAUSING INJURY TO CONSUMER'S CHILD. ON THE EIGHTH TIRE DEALER TOLD THE CONSUMER THAT HE HAD TO SEND THE TIRE AND ALL CLAIM INFORMATION TO THE CORPORATE OFFICE, TO BE TREATED AS A PROPERTY DAMAGE CLAIM. FIRESTONE, SUPREME SI, P185/ 65 R14 855 M+S. CONSUMER WAS UPSET THAT THE LEGAL AFFAIRS DEPARTMENT OF BRIDGESTONE / FIRESTONE INTERVENED AND TOOK OVER THE CLAIM FROM CONSUMER AFFAIRS BECAUSE OF THE CHILD INJURY , AND REJECTED THE CLAIM , STATING THEY NOT RESPONSIBLE. THEY TOLD CONSUMER THAT THE TIRE MUST HAVE BEEN UNDER INFLATED, AND IT WAS NOT A MANUFACTURING DEFECT, THE PROBLEM WAS IN THE SERVICING OF THE TIRES, AND THAT TIRES PLUS WAS RESPONSIBLE. THE EIGHTH TIRE WAS REPAIRED BEFORE THIS INCIDENT BY A MANUFACTURER'S REPAIR AT TIRES PLUS. PREVIOUS PROBLEMS FOUND WITH FIRESTONE TIRES HAD CONSUMER FILE COMPLIANT 6365296 WITH THE FEDERAL TRADE COMMISSION. *AK