NHTSA Complaint #10127279 — 1991 FORD TEMPO

DT: THE CALLER TOOK VEHICLE TO A REPAIR SHOP FOR BRAKES, ROTORS, PADS AND CALIPERS REPAIRS. THE VEHICLE CAME BACK IN WORSE SHAPE THAN IT WAS BEFORE THE REPAIRS. THE CAR WAS MUCH HARDER TO HANDLE, AND SHOOK VIOLENTLY. WHEN APPLYING BRAKES THE STEERING WHEEL SHOOK VIOLENTLY AND STEERED TO THE LEFT. WHEN THE VEHICLE WAS DROPPED OFF ON JUNE 21, 2005 THE GAS TANK WAS FULL, AND THE TRIP ODOMETER HAD JUST BEEN RESET, AND MILEAGE WAS 0. CONSUMER PICKED UP THE CAR 6 DAYS LATER AND THE CAR WAS ON EMPTY AND THE TRIP ODOMETER SHOWED 136 MILES. THE SHOP OWNER WAS CALLED THE NEXT MORNING AND WAS VERY ANGRY WITH THE CONSUMER BECAUSE SHE HAD THE NERVE TO BRING THIS TO HIS ATTENTION, THAT WAS WHAT THE REPAIR SHOP OWNER SAID. THERE WAS A SODA POP LID IN THE POWER STEERING FLUID RESERVOIR WHEN THE CONSUMER CHECKED THE VEHICLE AFTER SHE RETURNED HOME. NOTHING HAS BEEN DONE TO CORRECT THIS AS OF YET. THE CONSUMER WAS AFRAID TO DRIVE THE VEHICLE. THE CAR WAS IN THE SHOP TWICE FOR BRAKES. OWNER CHARGED THE CONSUMER $425.00 AND THE BRAKES STILL DID NOT WORK. CONSUMER HAS NO INFORMATION ON THE DEALER, OR AN ADDRESS. THE REPAIR SHOP WAS EXPRESS, SMOG AND TUNE ON 1234 NORTH BOULDER HIGHWAY, HENDERSON,NEVADA.*AK