NHTSA Complaint #10127262 — 2000 KIA SPECTRA

MY WIFE WAS DRIVING OUR 2000 KIA SPECTRA WHEN THE CLAM SHELL (STEERING COLUMN COVER) CAME APART WHILE SHE WAS MAKING A TURN. THE TOP PIECE PULL A WIRE LOOSE CAUSING THE AIR BAG INDICATOR TO COME ON, AND IT ALSO PREVENTED HER FROM COMPLETING THE TURN THAT SHE WAS TRYING TO MAKE. SHE EVENTUALLY HAD TO COME TO AN ABRUPT STOP IN THE MIDDLE OF THE STREET. WE HAD JUST PICKED UP THE CAR THAT SAME DAY FROM HAVING THE AIR CONDITIONING UNIT SERVICED AND THE RADIO REPLACED (2ND TIME FOR THE RADIO), AND THEN THE SERVICE MANAGER AND TECH CAME OUT TO OUR HOUSE AFTER MY WIFE FINALLY WAS ABLE TO DRIVE IT HOME. WE WERE GOING TO HAVE IT TOWED BACK TO THE DEALER BUT IT WAS TOO LATE IN THE DAY SO THEY CAME OVER AND DROVE IT BACK THEMSELVES. SERVICE MANAGER STATED THAT THE PART NEEDED TO BE REPLACED AND I WOULD HAVE TO PAY FOR IT BECAUSE IT WAS NOT COVERED UNDER OUR EXTENDED WARRENTEE WHICH WAS STILL IN FORCE AT THE TIME. I ALSO RENTED A CAR FOR THE 3 DAYS THAT THEY HAD OUR CAR, AND THAT TOO WAS NOT TO BE COVERED. HE SAID THAT I COULD TAPE IT UP AND IT SHOULD BE FINE IF I DID NOT WANT TO SPEND THE MONEY. THE SERVICE MANAGER ALSO SAID THAT MOST AUTOMOBILES HAD THIS PART ATTACHED WITH SCREWS HOLDING THE 2 PIECES TOGETHER, BUT THIS ONE HAD ONLY PUSH TABS AND THE SAME PROBLEM COULD EVENTUALLY HAPPEN WITH THE REPLACED PART. THAT IS A SAFETY CONCERN AND TO ME IS POOR WORKMANSHIP, AND I SHOULD NOT HAVE TO TAPE UP MY CAR AND OR PAY FOR SOMETHING THAT IS THE MANUFACTURERS FAULT. ALSO, IF THIS HAPPENED TO MY CAR, IT MIGHT HAPPEN TO THE OTHERS AS WELL, AT LEAST THE OTHER 2000 KIA SPECTRAS. RIGHT NOW, I DO HAVE TAPE HOLDING IT TOGETHER, AND I INTEND ON GETTING IT REPLACED, BUT ACTUALLY I DON'T WANT TO REPLACE IT WITH THE SAME THING IS IT COULD OCCUR AGAIN. (I'VE HAD THE CAR EXACTLY 5 YEARS WITH 50,000 MILE ON IT.)