NHTSA Complaint #10127151 — 2005 KIA SEDONA

DT: ON JUNE 13, 2005 CONSUMER RECEIVED A RECALL 05V232000, AND THE CALLED THE DEALERSHIP. AT THAT POINT HE WAS WAITING ON THE PARTS TO COME IN. ON JUNE 20,2005 AMY AT KIA IN CARTERSVILLE CALLED THE CONSUMER AND INFORMED HIM THAT THE PARTS WERE IN AND THEY WERE RESERVED IN HIS NAME. ON JUNE 29,2005 HE CALLED TO ARRANGE FOR THE VEHICLE TO BE TAKEN IN AND HAVE THE RECALL WORK DONE. WHEN HE ARRIVED AT THE DEALERSHIP THEY INFORMED HIM THAT THERE WERE NO PARTS. HE THEN CALLED ALVINA AT CONSUMER AFFAIRS AT KIA AND WAS TOLD THAT THEY COULD NOT GET THE PARTS. THE NUMBER FOR KIA: 800-333-4542 EXTENSION 45935, THAT IS THE MANAGER FOR CONSUMER AFFAIRS, ALVINA.*AK