NHTSA Complaint #10126550 — 2003 FORD FOCUS UNKNOWN OR OTHER

Complaint Details

ODI Number	10126550
Vehicle	2003 FORD FOCUS
Component	UNKNOWN OR OTHER
Date of Incident	June 24, 2005
Date Filed	June 24, 2005
Mileage	22,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TODAY, JUNE 24/05 MY 2003 FORD FOCUS WITH 22000 MILES ON IT, HAD A PROBLEM. I WENT TO START THE CAR, AND THE IGNITION WAS TOTALLY LOCKED UP. I HAPPENED TO HAVE STOPPED AT A GAS STATION, AND THE GARAGE MAN GAVE IT A TRY AND COULDNT' DO ANYTHING SO I CALLED FORD ROADSIDE. LA'S ALL CITY TOW, STOPPED VERY SHORTLY, AND TOLD ME THAT THEY KNEW VERY WELL THAT ALL THE FOCUS' DID THIS AND HE WAS ABLE TO SLAM ON THE KEYS JUST SO TO FORCE THE FAULTY IGNITION LOCK PIN TO TURN AND THE CAR STARTED SO I WAS ABLE TO GET IT TO THE DEALER. THE HEAD OF SERVICE AT HOLLYWOOD FORD ACKNOWLEDGED THAT THEY ALL KNEW ABOUT THE ISSUE AND REPAIRED IT. HOWEVER BY THAT TIME I HAD MISSED WORK. I JUST SHUDDER TO THINK ABOUT SOME POOR PERSON SOMEWHERE STOPPING IN THE WRONG NEIGBORHOOD AND UNABLE SUDDENLY TO START THIER CAR, PARTICULARLY IF THEY HAVE A CHILD WITH THEM. FORD CUSTOMER SERVICE REP ACKNOWLEDGED THAT THERE HAD BEEN COMPLAINTS ABOUT THIS ISSUE AND CONFIRMED THAT NO RECALL HAD BEEN ISSUED.

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