NHTSA Complaint #10126460 — 2000 PONTIAC GRAND AM

MY DRIVER'S SIDE POWER WINDOW BROKE WHEN MY CAR WAS UNDER WARRANTY, WITHIN THE FIRST YEAR. I TRIED TO ROLL IT DOWN ONE DAY AND IT STARTED MAKING CRACKING AND BREAKING NOISES THEN IT WOULDN'T GO UP. IT WAS THE MOTOR/REGULATOR. A YEAR/YEAR AND A HALF LATER, THE PASSENGER SIDE WINDOW DID THE EXACT SAME THING. I HAD TO PAY TO HAVE THAT FIXED, IT WAS $400+. SAME THING, MOTOR/REGULATOR. I HARDLY USED MY WINDOWS AFTER MY FIRST INCIDENT. I WAS AFRAID THEY WOULD BREAK AGAIN. ONLY USED IN EMERGENCIES. 6 MONTHS AGO, I TOOK MY CAR TO THE DEALER TO HAVE AN OIL CHANGE AND THEY ROLLED DOWN MY DRIVER'S SIDE WINDOW AND COULDN'T GET IT TO GO BACK UP. SAME THING, REGULATOR/MOTOR. THEY REFUSED TO PAY FOR IT. THEY ONLY OFFERED ME A FREE OIL CHANGE. THIS HASN'T BEEN FIXED. I TRIED TO ADDRESS THE ISSUE WITH PONTIAC SINCE IT WAS THE THIRD TIME I HAD A WINDOW BREAK ON MY CAR. THIS WAS THE SECOND TIME ON THE DRIVER'S SIDE WINDOW. TODAY I HEARD A STRANGE NOISE COMING FROM OUTSIDE SO I ROLLED MY ONLY WORKING WINDOW (PASSENGER SIDE) DOWN WHILE I WAS DRIVING AND IT STARTED MAKING HORRIBLE NOISES AND I COULD HEAR PARTS BREAKING AND FALLING INSIDE THE DOOR. THE WINDOW WILL NOT GO BACK UP. THIS IS THE FOURTH TIME MY WINDOWS HAVE BROKE. EVER SINCE THE FIRST TIME, I HAVE BEEN HESITANT TO USE THEM (EXCEPT IN EMERGENCIES) BECAUSE I FEAR THEY WILL BREAK AGAIN. I CALLED PONTIAC TODAY TO VOICE MY FRUSTRATION. 4 TIMES IN 5 YEARS IN RIDICULOUS ESPECIALLY WHEN IT'S THE SAME EXACT THING OVER AND OVER AGAIN. I HAVEN'T HAD THE 3RD AND 4TH TIME FIXED BECAUSE IT WILL BE AT MY EXPENSE AND IT WILL PROBABLY JUST BREAK AGAIN. I HAVE USED MY WINDOWS (SINCE THEIR FIRST REPAIRS) MAYBE A TOTAL OF 10 TIMES. WHEN I CALLED PONTIAC TODAY THEY TALKED TO THE DEALER AND THE DEALER OFFERED TO KNOCK $75 OFF ON EACH WINDOW. THEY QUOTED ME A PRICE OF $430/EACH MINUS A $75 DISCOUNT ON PARTS, SO $355 FOR EACH WINDOW. I'LL HAVE TO PAY OVER $700 TO HAVE MY WINDOWS REPAIRED FOR THE SECOND TIME EACH.