NHTSA Complaint #10126044 — 2000 FORD F-150

WE HAD ARRIVED HOME FROM WORK ABOUT 3:30 ON MAY 23, 2005. WE WENT INTO THE HOUSE AND WERE WATCHING TV AND PLAYING GAMES. MY DAUGHTER WAS IN THE BACK ROOM WITH MY SON. THEY WERE PLAYING UNO WHEN SHE HAD A POPPING NOISE. SHE LOOKED OUT THE WINDOW, IT WAS NOW 4:50PM, AND OUR TRUCK WAS ON FIRE UNDER THE HOOD. WE IMMEDIATELY GOT OUT OF THE HOUSE AND CALLED 911. THEY RESPONDED WITHIN A FEW MINUTES. HAD IT NOT BEEN FOR MY CHILDREN PLAYING IN THE BACK ROOM WE NEVER WOULD HAVE KNOWN UNTIL IT WAS TOO LATE!! LUCKILY, OUR HOME WAS ONLY SLIGHTLY DAMAGED ON THE OUTSIDE. HOWEVER, THE TRUCK IS A TOTAL LOSS. THERE IS NOTHING LEFT BUT THE BED AND THE BACK TWO TIRES. WE IMMEDIATELY CONTACTED FORD. I WAITED THE 3-5 DAYS AND WAS NOT CONTACTED BY ANYONE. WHEN I CALLED AGAIN, I WAS TOLD THAT SINCE IT WENT PASSED THE TIME LIMIT THAT THEY WERE FILING A "LEGITIMATE COMPLAINT" ON MY BEHALF AND THAT I WOULD BE CONTACTED SOON. I CALLED AGAIN AFTER A FEW 2-3 DAYS AND THEY SAID THEY HAD MY COMPLAINT AND THAT SOMEONE WOULD BE CONTACTING ME AND THERE WAS NOTHING MORE THEY COULD DO. I THEN REQUESTED THAT IT BE SENT TO A SUPERVISOR. IT WAS DONE AND WE STILL HAVE NOT HEARD FROM FORD AT ALL. IT IS NOW BEEN ALMOST, 2 DAYS SHORT, A MONTH. I HAVE NO WAY TO GET TO WORK. WE ONLY HAVE ONE VEHICLE NOW AND IT IS CLEAR TO ME THAT FORD DOES NOT CARE ABOUT THEIR CUSTOMERS. EVERY VEHICLE I HAVE OWNED HAS BEEN BOUGHT FROM FORD. NO MORE!! AND I AM TELLING ALL OUR FRIENDS AND FAMILY THE SAME. THEY SHOULD NOT BUY FROM FORD BECAUSE THEY ONLY CARE ABOUT THEIR SATISFIED CUSTOMERS. IF YOU HAVE A PROBLEM THEY WILL NOT RESPOND AT ALL. THEY WILL PUT YOU OFF. THIS SITUATION IS NOW CAUSING US TO CONTINUE TO SUFFER A MONTH AFTER IT HAPPENED. THAT IS UNCALLED FOR AND NEGLIGENT ON THEIR PART. I ALSO HAVE MEDICAL CONDITION THAT MAKES IT NECESSARY FOR ME TO GET A MONTHLY IV. IF I CAN NOT GET TO WORK THEN I DON'T HAVE INSURANCE AND I COULD DIE FROM THIS CONDITION.