NHTSA Complaint #10125652 — 1998 JEEP CHEROKEE

DT: CONSUMER WAS DRIVING ON TWO LANE ROAD AT ABOUT 20 MPH. VEHICLE IN FRONT OF CONSUMER STOPPED, WHEN CONSUMER ATTEMPTED TO STOP VEHICLE BRAKES DID NOT RESPOND, CONSUMER 'S VEHICLE HIT OTHER VEHICLE IN THE REAR. AFTER ACCIDENT CONSUMER DROVE HOME BUT STILL HAD NO BRAKES, HAD TO USE EMERGENCY BRAKE TO STOP. CONSUMER HAD MECHANIC COME TO HER HOUSE TO EXAMINE VEHICLE. MECHANIC FOUND THAT BRAKE ROTORS WHERE SEPARATED. CONSUMER DONE RESEARCH ON INTERNET TO FIND THAT THERE WAS RECALL 00V136000 ON MAKE/ MODEL AND YEAR, BUT MANUFACTURE TOLD CONSUMER THIS VEHICLE WAS NOT INCLUDED IN RECALL .. CONSUMER WAS HAVING PROBLEM FIXED BY REPLACING ROTORS. VEHICLE WAS SERVICED REGULARLY. CONSUMER BELIEVED ROTORS WERE ORIGINAL EQUIPMENT.*AK