NHTSA Complaint #10125553 — 1999 DODGE DURANGO

DT:CONSUMER NOTICED THAT VEHICLE STARTED RIDING ROUGH. CONSUMER REPLACED SHOCKS, BUT THE FRONT END STILL SEEMED TO RIDE ROUGH ENOUGH TO FEEL ALL BUMPS IN ROAD. CONSUMER HAD BRAKE PADS CHANGED AND THE MECHANIC SHOWED CONSUMER THAT BALL JOINTS WERE BAD. MECHANIC CHECKED BOTH TOP AND BOTTOM BALL JOINT ON DRIVER'S SIDE. BALL JOINTS SHOWED LOTS OF WEAR. THEN, MECHANIC CHECKED PASSENGER SIDE TO FIND THAT MORE SLACK WAS IN PASSENGER SIDE THAN DRIVER SIDE. MECHANIC TOLD CONSUMER THAT THERE WERE STORIES OF WHEELS COMING OFF OF SAME TYPE OF VEHICLE. CONSUMER SAYS THAT VEHICLE IS NOT USED FOR OFF ROAD USE. VEHICLE IS USED FOR HIGHWAY AND CITY DRIVING. CONSUMER IS SCARED TO DRIVE VEHICLE. CONSUMER IS AWARE OF RECALL ON NEWER MODELS. FEELS THAT SAME PROBLEM EXISTS WITH THIS VEHICLE. CONSUMER HAS NOT YET REPLACED BALL JOINTS. VEHICLE IS SERVICED REGULARLY ABOUT EVERY 4500 MILES AT A QUICK LUBE. *AK