NHTSA Complaint #10125217 — 2001 FORD FOCUS

APPROX. ON MAY 10TH, WHEN PUTTING THE KEY IN THE IGNITION OF MY CAR, IT WOULD NOT TURN. IT TOOK MANY TRIES OF WIGGLING THE KEY BACK AND FORTH, ATTEMPTING TO TURN THE LOCKED STEERING WHEEL SOME SMALL DEGREE TO GET THE KEY TO ACTUALLY TURN OVER IN THE IGNITION SWITCH AND ALLOW ME TO START MY CAR. THIS PROBLEM BECAME PROGRESSIVELY WORSE TO THE POINT THAT I HAVE HAD TO LEAVE MY SPARE KEY IN THE IGNITION AND COVER MY STEERING WHEEL IN AN ATTEMPT TO HIDE THE KEY. I HAVE SPOKEN TO SOMEONE VIA PHONE AT THIS AGENCY AND WAS REFERRED TO THIS WEBSITE, BUT DID NOT HAVE ACCESS TO COMPUTER UNTIL NOW. AND I HAVE SPOKEN TO SOMEONE AT THE FORD COMPANY VIA PHONE WHO COULD OFFER NO SOLUTIONS UNLESS I WERE TO TAKE MY CAR TO A DEALERSHIP, HAVE IT INSPECTED AND REPAIRED AT MY EXPENSE. I HAVE ORDERED THE PART AND AM AWAITING ITS SHIPPING. COINCIDENTLY, WHILE ORDERING THE PART, THE YOUNG MAN WAITING ON ME STATED HIS GIRLFRIEND CALLED HIM OVER THE WEEKEND WITH THE SAME PROBLEM WITH HER NEWER FORD FOCUS. I GAVE HIM YOUR WEBSITE ADDRESS. HE STATES HE HAS MET SEVERAL PEOPLE SINCE WITH THE SAME COMPLAINT AND GAVE YOUR WEBSITE TO THEM.