NHTSA Complaint #10122169 — 2001 FORD EXPLORER SPORT

FIRST INCIDENT OCCURRED ON 09/11/2003. THE VEHICLE WOULD START AND DRIVE FINE AND THEN AFTER A NUMBER OF STOPS, WOULD FAIL TO RESTART. I TOOK THE VEHICLE INTO LITHIA FORD IN FRESNO. THE VEHILCE WAS IN THEIR SERVICE DEPARTMENT FOR 7 DAYS BEFORE THEY COULD DETERMINE THAT IT WAS A FAILURE WITH THE "PATS" SYSTEM. A FORD FACTORY ANTI-THEFT SYSTEM THAT DOES NOT ALLOW THE VEHICLE TO START. PER THE FORD SERVICE FLASH TEST, "CODE# U1262-INTER MITTEN LOSS OF SCP COMMUNICATION. THIS REPAIR COST ME 3 X $90.00 FOR THEIR DIAGNOSIS = $270.00 + $86.58 (PART) = $357.00. THE WHOLE WEEK OF JULY 12, 2004, THE VEHILCE WOULD NOT START WITH THE SAME PROBLEM AS 09/2003. I PHONED THE DEALER AGAIN AND THEY ASKED ME TO BRING THE VEHICLE IN. LITHIA FORD OF FRESNO HAD THE VEHICLE TIL AUGUST 11, 2004. AFTER CHARGING ME THE $90.00 DIAGNOSIS CHECK, THEY CLAIM "NO PROBLEM FOUND". THE VEHICLE HAS HAD IN THIS PAST MONTHS 2-4 INCIDENTS OF THE INTER-MITTEN START. ** THIS IS MY THIRD COMPLAINT TO THE DEALER OF THE SAME "NON-START" PROBLEM. THIS MORNING I WAS AT LITHIA FORD, WHEN THE VEHICLE WOULD NOT START IN THEIR SERVICE BAY. I WAS GIVEN ANOTHER $95.00 DIAGNOSIS ESTIMATE, AND THEY STATE THEY NEED A COUPLE OF DAYS INSPECT CAR. I HAD TO RENT A CAR AT $30.00+/PER DAY. PLEASE INVESTIGATE THIS FACTORY "ANTI THEFT" SYSTEM. I NEED A VEHICLE THAT WILL START.