NHTSA Complaint #10122108 — 2002 DODGE DAKOTA

DAIMLERCHRYSLER MOTOR CORPORATION P.O. BOX 21-8004 AUBURN HILLS, MI 48321-8004 ATTENTION: QUALITY ASSURANCE MY DODGE PRESENTLY HAS 49,200 MILES. IT HAS BEEN SERVICED AT RECOMMENDED AND REQUIRED INTERVALS AT MANAHAWKIN DODGE APPROXIMATELY EVERY 3,000 MILES. EARLY INTO MY OWNERSHIP I HAD INTERMITTENT TROUBLE WITH THE AIR CONDITIONER AND THEY TRIED TO ASSESS THE PROBLEM. THEY DID A RECHARGE OF THE SYSTEM AND CORRECTED THE PROBLEM. I WAS TOLD AT 28998 MILES THAT THE "PULSING" WHEN MY BRAKES WERE APPLIED WAS DUE TO "HOT SPOTS" ON MY FRONT ROTORS. WHEN I INQUIRED AS TO HOW THIS COULD HAPPEN TO A RELATIVELY NEW TRUCK THAT IS USED AS A PERSONAL TRANSPORTATION VEHICLE I WAS TOLD THEY REALLY "DID NOT KNOW BUT HAVE HAD TO REPLACE OTHERS." IT IS NOTED THAT I NEVER HAD TO REPLACE ROTORS ON MY PREVIOUS NISSANS. THAT ENDED UP COSTING ME $393. I BEGAN HEARING A NOISE IN THE TRANSMISSION AND INTERMITTENT DELAYED SHIFTING INTO GEAR RESULTING IN THE TRANSMISSION BEING SERVICED WHICH INCLUDED CHANGING FILTERS, LUBRICANT, ETC. I WAS ALSO TOLD THAT MY UPPER BALL JOINT WAS WORN AND REPLACED ONE SIDE ONLY. THIS I SUBSEQUENTLY LEARNED HAS BEEN A PROBLEM FOR SOME DODGE VEHICLES AND I HAVE SINCE RECEIVED A LETTER FROM DAIMLERCHRYSLER REGARDING AN EXTENDED WARRANTY ON THE PART. TODAY I WAS TOLD THAT I HAD PLAY IN THE RIGHT FRONT BALL BEARING AND THE HUB NEEDED A TOTAL REPLACEMENT. ALONG WITH THAT A STRUT HAD TO BE REPLACED AND AN ALIGNMENT ONCE IT WAS COMPLETED. WHEN I ASKED HOW AXLE BEARING COULD GO BAD WITH THIS LOW A MILEAGE I WAS TOLD THAT THE HUB IS SEALED AND NO WAY TO LUBRICATE AND THAT IT SHOULD NOT HAVE GONE BAD. IN ADDITION, I HAVE A NOISY LEFT LEAF SPRING THAT NEEDS A PART. THE COST FOR THE FRONT HUB IS OVER $600. I RARELY GET OVER 16 MILES PER GALLON EVEN I THE BEST DRIVING CONDITIONS. SINCERELY, CHARLES W. STAUFFER CC: NHTSA NJ DIVISION CONSUMER AFFAIRS FILE