NHTSA Complaint #10121828 — 1999 FORD TAURUS

CAR: 1999 FORD TAURUS SE SEDAN A PROBLEM HAS STARTED OCCURING WITH MY FRONT WINDSHIELD WIPERS SINCE OCT 2004. THE WIPERS ARE MALFUNCTIONING, WHEREBY THEY COME ON INTERMITTENTLY EVEN WHEN THE WIPER-SWITCH IS IN THE OFF POSITION. I TOOK MY CAR TO MY DEALER ( DILLON FORD, 30 TOLLAND TURNPIKE, MANCHESTER,CT ) TO HAVE THIS PROBLEM EXAMINED AND FIXED. THE DEALERSHIP CHARGED ME $75.00 TO EXAMINE THE PROBLEM. THE TECHNICIANS REPORTED THAT THEY WERE NTO ABLE TO REPRODUCE THE PROBLEM AND FELT THE CAUSE OF THE PROBLEM MIGHT BE A FAILED GEM MODULE. I ORDERED A NEW GEM MODULE THROUGH THE DEALERSHIP AND HAD MY GEM MODULE REPLACED. THIS COST ME ABOUT $400.00. THE REPLACEMENT DID NOT FIX MY PROBLEM AT ALL. I STILL HAVE IN MY POSSESSION MY OLD GEM MODULE; THE CAR HAS THE NEW GEM MODULE. I TOOK THE CAR AGIAN TO THE DEALERSHIP ON 05/20/2005 TO HAVE THE PROBLEM FIXED, HOWEVER THE TECHNICIANS AGAIN REPORTED THAT THEY WERE NOT ABLE TO REPRODUCE THE PROBLEM. MEANWHILE I STILL HAVE THE PROBLEM WITH THE MALFUNCTIONING WIPERS, AND I FEEL THIS IS NOT ONLY A HUGE IRRITANT, BUT ALSO A SAFETY HAZARD.