NHTSA Complaint #10121486 — 1999 FORD CONTOUR STRUCTURE

Complaint Details

ODI Number	10121486
Vehicle	1999 FORD CONTOUR
Component	STRUCTURE
Date of Incident	January 1, 1901
Date Filed	May 16, 2005
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

CONSUMER RECEIVED A RECALL LETTER REGARDING THE INSTRUMENT PANEL FOR THE 1999 FORD CONTOUR. THE CONSUMER'S VEHICLE STARTED HAVING PROBLEMS WITH THE INSTRUMENT PANEL AFTER THE RECALL HAD EXPIRED.*MR THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THAT THE ENTIRE DASHBOARD HAD WARPED. THE CONSUMER PRESENTED THE RECALL NOTICE BUT WAS TOLD THAT HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS CONTACTED AND AGREE TO PAY 80% OF THE REPAIR COST BUT THE CONSUMER DECLINED SERVICE. THE CONSUMER FELT THAT FORD SHOULD PAY 100% OF THE REPLACEMENT COST (CUSTOMER SATISFACTION PROGRAM 01B78). *NM

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