NHTSA Complaint #10121290 — 2001 CHRYSLER TOWN AND COUNTRY

MY WIFE AND BOUGHT OUR TOWN AND COUNTRY 2 MONTHS AGO. WE LEFT THE DEALERSHIP THINKING WE HAD A RELIABLE VAN. TWO WEEKS AGO MY WIFE WAS DRIVING OUR FOUR CHILDREN TO SCHOOL WHEN SHE WAS AT THE STOP LIGH AND GETTING READY TO MOVE IN TO TRAFFIC WHEN THE VAN JOLTED FOWARD AND STARTED TO SHAKE. IMMIDETLY THE CHECK ENGEIN LIGHT CAME ON AND SHE CALLED ME. I THEN CALLED THE DEALERSHIP AND THEY TOLD ME TO BRING IT UP. NOW THE DEALERSHIP IS ABOUT 45 MIN. FROM MY HOUSE. ON THE WAY UP I LOSE POWER 3 TIMES AND THEN WOULD GET IT TO CATCH. I MADE IT TO THERE EXIT AND LOST ALL POWER AND CONTROL. OUR VAN WAS TOWED IN AT OUR EXPENCE AND WE WERE CALLED THE NEXT DAY TO INFORM US THE COULD NOT DUE THE WORK IT HAD TO BE SENT OUT. WHEN THEY PLACED IT ON THE MACHINE 4 NUMBERS WERE REGERSTERING. WE THEN HAD TO WAIT FOR A INSPECTOR TO FLY DOWN TO DETERMIN IF THE PROBLEM WAS UNDER WARRANTY. IT WAS DETERMINED THAT IT WAS AND THAT THE TRANSFER PUMP AND CASE WERE THE PROBLEM AND A NEW TRANSSMISSION INSTALLED. WE HAD TO PAY $249.00 BECAUSE THAT WAS NOT COVERED UNDER THE WARRANTY. WE RECEIVED OUR VECHICLE ON THURSDAY AND ON FRIDAY IT WAS TOWED BACK TO THE DEALERSHIP BECAUSE ANY TIME YOU EXCERATED IT WOULD SHAKE THE VAN. WE WERE THEN TOLD WE COULD HAVE A RENTAL AT THERE EXPENCE THIS WAS A HASSEL IN ITS SELF WASTING THE WHOLE DAY WITH GETTING ONE. WE RECEVED A CALL MONDAY SAYING THEY COULDN'T GET THE PROBLEM TO DUBLICATE. AND WAS ONCE AGAIN RETURNED TO US ON TUESDAY. TODAY IS WEDNESSDAY AND WE ARE CURRENTLY FIGHTING WITH THE DEALERSHIP DUE TO THE FACT THE PROBLEM IS STILL THERE. I AM AT MY WITS END. HOW CAN A VECHICLE THAT HAS 65,000 MILES HAVE SO MANY PROBLEMS. I CHOOSE THIS VECHICLE BECAUSE THE MANUF. HAS A GOOD REPUTATION. I JUST WANT MY VAN TO RUN RIGHT. TO ENSURE MY CHILDREN AND WIFE MAKE IT TO AND FROM WORK AND SCHOOL SAFELY. BESIDES THE HEADACS WE BOTHHAVE LOSE HOURS AT WORK RUNNING BACK AND FORTH AND NEEDS SOME HELP. THANKS