NHTSA Complaint #10121041 — 1999 YAMAHA XVS1100

MY 1999 YAMAHA V STAR 1100 CC MOTORCYCLE HAS A STARTER PROBLEM,WHEN YOU TRY TO START THE ENGINE THE ENGINE KICKS BACK WHICH IN TURNS TWISTS THE STARTER BOLTS.I HAD BIKE IN SHOP @ DOHM'S CYCLE SHOP IN CHARLESTON WV.THEY WORKED ON IT AND SAID THE BOLTS WAS TWISTED AND THEY NEEDED REPLACED.I INSTRUCTED THEM THAT IT WOULDN'T CORRECT THE PROBLEM.AFTER THEM HAVING MY BIKE FOR APPROX 23 DAYS THEY CALLED AND SAID IT WAS FIXED.I WENT TO PICK IT UP AND AS SOON AS I STARTED IT I KNEW IT WASN'T FIXED.I PAID THEM APPROX $131.00.RODE ABOUT 1 MILE AND STOPPED TO GET GAS AND WHEN I RESTARTED IT THE BOLTS TWISTED AGAIN..I CALLED THEM ON MONDAY AND THEY SAID THEY COULDN'T FIX THE BIKE BECAUSE THEY DIDN'T KNOW WHAT WAS CAUSING PROBLEM.I HAD ALREADY FAXED THEM 10-15 PAGES ON THIS ISSUSE CONCERNING TWISTED STARTER BOLTS THAT I RESEARCHED ON INTERNET,DESCRIBING IN DETAIL WHAT THE STARTERS WAS DOING AND WHAT CAUSED IT.EVERYONE ON THE FORUM WAS COMPLAINING SAYING THAT YAMAHA HAD A PROBLEM AND WOULDN'T STAND BEHIND THEIR PRODUCT.I WAS REIMBURSED FOR THE LABOR AND TO THIS DAY THE BOLTS ARE STILL TWISTED AND IT'S NOT FIXED.