NHTSA Complaint #10120020 — 1996 FORD TAURUS

DT: THE CONSUMER'S VEHICLE ROLLED WHILE PARKED. THE CONSUMER INDICATED THERE WAS A RECALL ON THE VEHICLE AND CONTACTED THE MANUFACTURER. THE MANUFACTURER INFORMED HER THAT HER VEHICLE WAS MADE ONE MONTH TO EARLY AND THAT HER VEHICLE COULD NOT BE REPAIRED UNDER THE RECALL. THE RECALL WAS FOR A PARK PIN WHICH WAS NOT INSTALLED PROPERLY. THE CONSUMER INDICATED THAT THE VEHICLE SOMETIMES ROLLED WHILE PARKED ON LEVEL GROUND, BUT MOSTLY ROLLED WHILE ON HILLS. THE EMERGENCY BRAKE HAD TO BE APPLIED TO ENSURE THAT THE VEHICLE WOULD NOT MOVE. THE CONSUMER HAD TO START THE VEHICLE IN NEUTRAL BECAUSE OF THIS PROBLEM. THE CONSUMER IS AFRAID THAT SHE MAY FORGET TO PUT THE EMERGENCY BRAKE ON AND LEAVE HER VEHICLE. SHE ACTUALLY HAS HAD TO CHASE AFTER THE VEHICLE TO KEEP IT FROM HITTING OTHER VEHICLES. NO PRIOR WARNING TO THE FAILURE. THE CONSUMER INDICATED THAT THE VEHICLE STOPPED GOING INTO PARK SUDDENLY AND SHE'D HAVE TO TAKE IT IN AND OUT OF GEARS. *NM