NHTSA Complaint #10119780 — 2002 NISSAN ALTIMA

LATCHES/LOCKS/LINKAGES issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number 10119780
Vehicle 2002 NISSAN ALTIMA
Component LATCHES/LOCKS/LINKAGES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed Yes
State NC

Consumer Description

I ALWAYS USE MY KEY CHAIN WHEN LOCKING AND UNLOCKING MY VEHICLE. ON THIS DAY MY DRIVERS DOOR WOULD NOT SHUT ON FIRST TRY SO I HIT THE UNLOCK BUTTON AGAIN AND IT CLOSED. THE NEXT MORNING WHEN I LEFT FOR WORK, DRIVER DOOR WOULD NOT OPEN FROM INSIDE NOR OUTSIDE THE CAR. TIRED UNLOCKING KEYLESS AND MANUALLY AND IT WOULD NOT BUDGE. TOOK TO NISSAN SERVICE TO HAVE REPAIRED, THEY HAD TO REMOVE DR SEAT, INSIDE PANNEL (IF DAMAGED WHILE REMOVING WOULD BE AT MY COST $400.00). AFTER A FEW HOURS THEY FINIALLY GOT THE DOOR OPEN TO TELL ME THAT THE DOOR LOCKED HAD GOTTEN JAMMED. THE REPAIRS OF THEM REMOVING MY DOOR PANNEL FROM A CLOSED DOOR FROM WITHIN THE CAR AND TO REPLACE THE ENTIRE LOCKING SYSTEM IS ESTIMATING ME $250.00. THIS IS NOT A OPERATOR ERROR THAT CAUSED THIS ISSUE JUST A MALFUNCTION, YET CUSTOMER HAS TO PAY FOR THE DAMAGE INCURRED BECAUSE NISSAN HAS BUILT A LOCK SYSTEM THAT IS IRREPARABLE! IF IT HAD DECIDED TO "JAM" UP IN A AUTO ACCINEDT INVOLVING FIRE, I WOULD NOT BE HERE TYPING TODAY.

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