NHTSA Complaint #10119628 — 2000 FORD EXPEDITION

THE CONSUMER STATED THAT A RECALL WAS MADE ON THE VEHICLE FOR THE CRUISE CONTROL. THE CONSUMER CALLED THE DEALERSHIP AND WAS TOLD TO BRING THE CAR IN WHICH WAS IN FEBURARY, THE CONSUMER WAS TOLD THAT PARTS WOULD ARRIVE IN APRIL, THE CONSUMER CALLED THE DEALERSHIP LAST WEEK AND WAS TOLD THE PART WAS THERE AND TO BRING THE CAR IN TODAY, WHICH WAS DONE. WHEN THE CONSUMER ARRIVED AT THE DEALERSHIP, THE PART HAD BEEN GIVEN TO ANOTHER CUSTOMER. THE NEXT CLOSEST DEALER WAS 73 MILES AWAY. THE SERVICE MANAGER TOLD THE CUSTOMER THAT THEY DID NOT KNOW WHEN THE NEXT PART WOULD ARRIVE. *JB *SC *JB