NHTSA Complaint #10119616 — 2004 MONACO COACH EXECUTIVE

THE CONSUMER WAS TRYING TO DISSOLVE CAMPAIGN NUMBER #05E-015. THE CONSUMER HAS ALREADY BEEN THROUGH THE DEALER AND MANUFACTURER. THE MANUFACTURER TOLD THE CONSUMER TO CALL TRAILSIDE RV IN KANSAS CITY, MO. CALLED TRAILSIDE AND THEY TOLD THEM THE SITUATION. THE MANUFACTURER TOLD THE CONSUMER THAT THEY WEREN'T DOING RECALLS BUT THEIR OWN. THE DEALER THAT THE RV WAS BOUGHT FROM IS IN FLORIDA, AND THEY REFERRED THE CONSUMER TO MONACO TECH SERVICE. MONACO REFERENCE GAVE NO SATISFACTION TO THE CONSUMER. THE CONSUMER CALLED WEBASTO, THE MANUFACTURER OF THE DIESEL BURNER, WAS ADVISED THAT IF THERE WAS NO PROBLEM WITH UNIT, THEY SHOULD HAVE NO PROBLEMS, BUT VEHICLE SYSTEMS INC. SENT OUT A RECALL. THIS IS A NEW UNIT, BUT VSI STATED THAT THEY WERE 100 BAD UNITS BUT COULDN'T TELL THE CONSUMER WHERE TO GO TO HAVE THIS CHECKED. THIS RV IS THE MONICOBR AND EXECUTIVE SERIES. *JB *SC