NHTSA Complaint #10118810 — 1999 ISUZU VEHICROSS

BOTH PASSENGER AND DRIVER SIDE WINDOWS FALL OUT OF THE TRACK WHEN BEING RAISED. THIS PROBLEM HAS BEEN GROWING PROGRESSIVELY WORSE. THE DRIVER SIDE ALWAYS REQUIRES ME TO GUIDE IT WITH MY FREE HAND UNTIL IT IS COMPLETELY CLOSED. THIS IS REQUIRED DAILY AS I EXIT PARKING GARAGES, DRIVE THROUGHS, ETC. I HAVE BEEN PINCHED HARD A FEW TIMES. IT IS ALSO DANGEROUS TO ATTEMPT THIS WHILE THE CAR IS MOVING AS BOTH HANDS HAVE TO COME OFF THE WHEEL. OTHERWISE, I HAVE TO STOP IN MOVING TRAFFIC TO RAISE THE WINDOW, AND THAT SEEMS EVEN MORE DANGEROUS. I FEAR THAT ONE DAY I MIGHT GET MY RIGHT HAND OR GLOVE CAUGHT IN THE WINDOW WHILE I AM DRIVING AND WILL NOT BE ABLE TO REACH THE SWITCH TO LOWER THE GLASS BECAUSE I MUST KEEP MY LEFT HAND ON THE WHEEL. I MUST DISCOURAGE MY PASSENGERS FROM PUTTING THEIR WINDOW DOWN BECAUSE I FEAR THAT THEY WILL GET INJURED IF THEY ATTEMPT TO GUIDE THE WINDOW BACK UP WITHOUT SUFFICIENT EXPERIENCE. IF THEY PUT THE WINDOW DOWN, I HAVE TO PULL OVER SOMEWHERE, EXIT THE CAR, AND ASSIST THEM FROM THE OUTSIDE TO RAISE THE WINDOW. I HAVE MET SEVERAL OTHER VEHICROSS OWNERS AND THEY ARE EXPERIENCING SIMILAR PROBLEMS. THE MANUFACTURER IS AWARE OF THE PROBLEM. IF THEY AGREE TO DO ANY REPAIRS, THEY LIMIT REPAIRS TO REPLACING THE PARTS WORN BY THE FAILED DESIGN OF THE WINDOW LIFT MECHANISM. WITHIN A SHORT TIME THE PROBLEM RETURNS. I BELIEVE THIS SIMPLE PROBLEM PRESENTS A CONSIDERABLE DANGER TO BOTH THE DRIVER, PASSENGERS (CHILDREN!), AND THOSE THAT SHARE THE ROAD.