NHTSA Complaint #10118761 — 1999 FORD EXPEDITION

TWO YEARS AGO WE PURCHASED A 1999 FORD EXPEDITION. VEHICLE HAS RUN EXCEPTIONALLY WELL WITH NO PROBLEMS UNTIL ABOUT TWO MONTHS AGO WHEN CRUISE CONTROL STOPPED WORKING ALTOGETHER. I HAD MY HUSBAND CHECK THE FUSES, BUT THEY WERE ALRIGHT. WE DON'T USE THE CRUISE CONTROL VERY OFTEN SO WE DID NOT HAVE IT LOOKED AT. THIS MORNING AT ABOUT 2;30 AM OUR DAUGHTER AWAKED TO FLAMES OUTSIDE OF HER BEDROOM WINDOW. SHE ALERTED EVERYONE IN THE HOUSE. WE GOT THE KIDS OUT AS THE EXPEDITION WAS BURNING, MOSTLY IN THE ENGINE COMPARTMENT. IN A FEW MINUTES THE WHOLE CAR WAS ENGULFED AND TOTALLY BURNED. VEHICLE HAD BEEN SITTING IN THE DRIVEWAY SINCE 4:00 THE PREVIOUS AFTERNOON, ALMOST 12 HOURS. SOME FRIENDS HEARD OF THIS PROBLEM, AND AFTER WE LOOKED INTO IT ON THE INTERNET WE FOUND THAT WE SHOULD FILE A COMPLAINT WITH YOUR ADMINISTRATION. PLEASE HELP. THANK YOU.*AK