NHTSA Complaint #10118745 — 2002 FORD MUSTANG

I AM A COSIGNER ON A 2002 FORD MUSTANG-DANIEL BARKER COSIGNER WAS BRANDON VICK, ALSO, ON MY INSURANCE. ON 04-16-2005 BRANDON WAS DRIVING SOUTHBOUND ON HIGHWAY, 6 A MAJOR HIGHWAY RUNNING THROUGH BCS BETWEEN NAVASOTA AND HEAMPSTEAD, HE DROVE OVER A BRIDGE WHICH CHANGED TEXTURES, OR SLOPPED DOWN AND THE AIRBAGS IN DEPLOYED. BRANDON PULLED OVER SLOWLY AND CAME TO A STOP, PULLED OUT THE AIRBAGS AND DROVE AWAY.*AK 04-18-05-BRANDON TALKS TO INSURANCE AGENT WHO CALLS VARSITY FORD ABOUT FIXING THIS SINCE IT IS UNDER WARRANTY. THEY JUST SAY NO, IT WILL BE $2,000. CALLS THOMPSON COUNTRY FORD AND THEY SAY TO COME IN AND RUN MUSTANG UNDER DIAGNOSIS MACHINE. WORKERS SAY THEY DONT KNOW WHAT THE CODES MEAN AND ASKED BRANDON TO COME BACK WHEN MANAGER IS BACK. GOES BACK 04-22 MANAGER SAYS THEY WILL NOT FIX IT UNDER WARRANTY CAUSE IT HAS EXPIRED, THIS IS NOT TRUE.IT WAS INITITIALLY UNDERSTOOD BY ALL PARTIES FROM THE BOOK IN THE SUBJECT VEHICLE GLOVE COMPARTMENT THAT THIS VEHICLE IS STILL UNDER WARRANTY FOR AIRBAG SITUATIONS. THEN TOLD BRANDON NOT TO WORRY ABOUT THE CHARGE. THEN WHEN PROVED WRONG THEY SAID THEY WOULD NOT DO IT CAUSE IT HAD CRASHED BUT REFUSED TO WRITE THIS ON PAPER UNLESS THEY WERE PAID $70. I WENT UP THERE AND PAID THEM $70. THEY WROTE THAT THE CAR WAS TRAVELLING DOWN HWY 6 AND HIT A POTHOLE. AIRBAGS DEPLOYED AND CRASH IS DETECTED THEREFORE NOT COVERED BY WARRANTY, HOWEVER THEY DID NOT RELEASE CODES OR EXPLAIN WHAT ALL MEANT. THEY IMPLIED THAT CAR WAS CRASHED AND 'FIXED UP' FROM SAT TO MON. THEY ALSO WROTE ON PAPER THAT VEHICLES WARRANTY HAS EXPIRED. THEY WERE FALSIFYING THE TRUTH BY SAYING THAT CAR HIT A POTHOLE. THAT WAS NEVER SAID. THERE IS NO SIGN OF DAMAGE ON THE CAR, EXAMINED BY CLAIMS REP. THERE ARE THOUSANDS OF VEHICLES THAT TRAVEL HWY 6 EVERYDAY AND DRIVE OVER THE SAME BRIDGE. NO MODIFICATIONS TO THIS VEHICLE. CLAIM WITH FARMERS PENDING HOWEVER MECHANICAL FAILURE IS EXCLUDED FROM POLICY.