NHTSA Complaint #10118338 — 2000 FORD F-150

ON 2/22/2005 WE TOOK OUR 2000 FORD F-150 TO COMMUNITY FORD IN MOORESVILLE INDIANA FOR RECALL WORK TO DISABLE THE CRUISE CONTROL .WHEN WE GOT OUR TRUCK BACK, AFTER THE TRIP HOME, I REALIZED THAT I HAD NO TURN SIGNAL, NO BRAKE LIGHTS, NO EMERGENCY FLASHERS, AND MY HEAD LIGHTS WORKED AT TIMES. I CALLED THE DEALERSHIP, THEY HAD NO CLUE WHAT WAS WRONG BUT SAID TO BRING IT BACK. AFTER WORK THAT EVENING WE RETURNED TO THE DEALERSHIP. WE WAITED AN HOUR WHILE THEY CHECKED EVERYTHING, COULDN'T FIND A PROBLEM. SUDDENLY THEY DECIDED TO MOVE THE TILT STEERING WHEEL AND LIGHTS WENT OFF AND ON. THEY KEPT THE VEHICLE OVERNIGHT AND REPAIRED A BROKEN HARNESS IN THE STEERING COLUMN. WHEN I ASKED HOW THIS HARNESS GOT BROKEN, THEY SAID IT'S COMMON IN RANGERS AND OCCASIONALLY IN F-150'S. I ASKED FOR THE BROKEN PART AND THEY COULDN'T FIND IT. THEY CHARGED ME $131.13 AND SAID IF I HAD ANY ISSUES WITH THIS TO CALL THE CUSTOMER CARE CENTER FOR FORD. THEY WERE OF NO HELP. I CALLED 3 OTHER FORD DEALERSHIPS AND ASKED IF THEY WERE FAMILIAR WITH THE PROBLEM. ONE HAD NEVER HEARD OF IT AND SUGGESTED I CALL THE MANAGER OF COMMUNITY FORD. ANOTHER HAD HEARD OF IT ,BUT NEVER SEEN IT,AND THE THIRD HAD SEEN IT ONCE. I ASKED THE CUSTOMER CARE PEOPLE WHY THERE WASN'T A RECALL ON THIS, AND THEY SAID IT WASN'T A SAFETY ISSUE, ONLY FIRES WERE CONSIDER SAFETY ISSUES. I'M SORRY I HAVE A MAJOR ISSUE WITH THIS. IF THEY ARE PRODUCING VEHICLES THAT CAN LOSE BREAK LIGHTS AND TURN SIGNALS WHILE YOU'RE DRIVING DOWN THE ROAD,THIS IS A SAFETY ISSUE!!!!!I AM WRITING A LETTER TO FORD MOTOR COMPANY,A ND I WILL NOT CALL THE MANAGER OF COMMUNITY FORD,THEY'VE ALREADY LET ME KNOW THAT THEY ARE NOT WILLING TO HELP. THIS NEEDS TO GO HIGHER. I THINK THEY NEED TO REIMBURSE ME AND FIX THE PROBLEM IN BOTH DESIGN AND THE MILLIONS OF PEOPLE ALREADY ON THE ROAD!CAN YOU HELP ME AT ALL?I WILL BE MORE THAN HAPPY TO SEND YOU COPIES OF MY BILL.PLEASE,SAVE SOMEONE BEFORE ANYONE GETS HURT OUT THERE.THANK YOU IN ADVANCE,CAROL C.WYSS