NHTSA Complaint #10116210 — 2000 CHRYSLER LHS

THERE WAS A PROBLEM WITH THE FRONT END OF THE CAR BEFORE I BOUGHT IT, I WAS TOLD BY THE DEALER THAT EVERYTHING WAS CHECKED AND ALL IT NEEDED WAS A ROTATE AND TIRE BALANCE.A FEW MONTHS LATER I TAKE IT IN TO HAVE IT CHECKED BECUASE IT HAS GOTTEN WORSE. ALL LEFT TURNS WOULD MAKE THE DRIVER SIDE SLAM DOWN LIKE I HIT A POTHOLE AND IT MADE TERIBBLE NOISES GOING OVER BUMPS. A DIFFERENT DEALER TOLD ME I NEEDED FOUR NEW TIE RODS AND A RACK & PINION. I HAD THOSE REPLACED, THE TIE RODS WERE NOT UNDER WARRANTY, I ALSO HAD THE AC COMPRESSOR, TRANSMISSION SERVICE,AND TRANSMISSION COOLER LINES REPLACED. THE REPAIRS DID NOT MAKE A DIFFERENCE, AND THE SERVICE DEPARTMENT TELLS ME OH WE SHOULD HAVE TOLD YOU ABOUT THE OTHER PROBLEMS,CRADLE BUSHINGS AND SWAY BAR LINKS. I KNEW THIS SERVICE DEPATMENT WAS NOT WORTH THE TROUBLES SO I TOOK THE CAR TO MY PERSONAL MECHANIC. HE FOUND THE REAR CRADLE BUSHINGS WERE GONE, THERE WAS NOTHING PROTECTING THE CRADLE, THE SWAY BAR LINKS WERE OK. I HAD NEW CRADLE BUSHINGS INSTALLED BUT THE FRONT IS STILL SHAKEY AND THE STEERING HAS BECOME WORSE SINCE A NEW RACK & PINION WAS INSTALLED. THE CAR WONDERS ON THE FREEWAY, SHAKES AT ALL SPEEDS AND THERE ARE STIFF SPOTS IN MY STEERING. I HAVE THE OLD BUSHINGS, NOT THE OTHER PARTS THAT WERE REPLACED.*AK