NHTSA Complaint #10116073 — 1998 VOLKSWAGEN PASSAT

MY LOWER FRONT CONTROL ARMES ARE VERY SQUIKY AND BOLT JOINT BOOTS ARE RIPPER. I WAS ABOUT TO REPLACE THE MYSELF BUT JUST BEFORE I CALLED VW AND FOUND OUT ABOUT THE RECALL ON FRONT LOWER CONTROL ARMS.*AK AFTER 5 HOURS WITH MY CAR THEY TOLD ME TO COME AND PICK IT UP. I DISCOVERED THAT ONLY VACUUM LINE WAS REPLACED AND NOTHING WAS DONE TO MY CONTROL ARMS. I WENT OVER WATER AND THE SQUIK WAS GONE AT THE TIME THE CAR WAS AT THE DEALER. SO THEY DIDN'T HEAR ANYTHING. BUT THE RUBBER BOOTS ARE STILL TURNED APPART!!! THE MANAGER AND THE GUY WHO WORKED ON IT TOLD ME THAT WE DIDN'T SEE ANY PROBLEM WITH YOUR CONTROL ARMS. AND THE RECALL HAS BEEN PERFORMED. THE SQUIK CAME BACK THE NEXT DAY, AND I KNOW THAT RUBER BOOTS ARE STILL RIPPED ON THE CONTROL ARMS. CALLED VWOA AND EXPLAINED THE PROBLEM. THEY SAID THAT THEY TRUST THE DIAGNOSTIC MADE BY THEIR AUTHORISED DEALER. BECAUSE THE DEALIER DIDN'T SEE ANY PROBLEMS WITH CONTROL ARMS THE RECALL IS CLOSED NOW. THEY WOULDN'T REIMBERSE THE COST OF REPLACEMENT OF CONTROL ARMS EVEN IF I GO TO THE DIFFERENT DEALER.